Ratings based on 354 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Kids friendly but not much food to choose
Comment from Hotel Management
23 Apr 2024 by Rajeev, Hotel Management
Dear ZHIGANG,Sunny greetings!Thank you for appreciating our kid's friendly ambience and facilities. Our food & beverage offerings are extensive, from Indonesian cuisine to Pan Asian and from light snacks to beachfront grills. Our culinary team will be more than delighted to accommodate your dietary preferences next time around. Thank you for staying with us, we look forward to serving you again.Kind Regards,Rajeev Paul
by A verified traveler
Posted 16 Mar 2024
Awesome place with kids , nice and helpful staff
Comment from Hotel Management
27 Mar 2024 by Rajeev, Hotel Management
Dear pradeep,Warm greetings from The Residence Bintan!Thank you so much for appreciating our family-friendly facilities and warm hospitality, we look forward to serving you again.Sincerely,Rajeev Paul
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Rajeev, Hotel Management
Dear Betka,Warm greetings!Thank you so much for reviewing our Residence, we look forward to serving you again.Kind Regards,Rajeev Paul
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Rajeev, Hotel Management
Dear hyon,Island greetings!Thank you for rating our Residence on this forum, we appreciate your time.Kind Regards,Rajeev Paul
by A verified traveler
Posted 17 Feb 2024
We had a nice stay during the Chinese New Year weekend. The resort is one hour drive from the ferry so good for a total getaway but not if you're looking to do other things around Bintan.
Although breakfast was busy with many families the resort is well laid out so we didn't feel it was crowded at any other time. The villa was lovely and the bikes a lovely touch to get around. We had two lovely meals at Rica Rica and two wonderful spa treatments.
The service was slightly haphazard, we had to chase twice to get our villa serviced and then they didn't give us handtowels. But when the service was good, it was very very good. Overall very happy and would recommend.
Comment from Hotel Management
19 Feb 2024 by Rajeev, Hotel Management
Dear Elaine,Island greetings from The Residence Bintan!Thank you for sharing your fantastic review on this forum, we appreciate your time. Your gracious words highlighting our serene surroundings, the team's preparedness to cater during busy periods, private villas, complimentary bicycles, impressive local cuisine, and relaxing spa are well-received. We acknowledge your feedback on our housekeeping service, rest assured, we will look into the improvements. Thank you for recommending our Residence, we look forward to serving you again.Island Regards,Rajeev Paul
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Rajeev, Hotel Management
Dear Faisal,Warm island greetings from The Residence Bintan!Thank you so much for appreciating our serene resort, we look forward to serving you again.Sincerely,Rajeev Paul
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Rajeev, Hotel Management
Dear Karen,Sunny island greetings from The Residence Bintan!Thank you for sharing your review on this forum, we look forward to serving you again.Cordially,Rajeev Paul
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Rajeev, Hotel Management
Dear Han,Island greetings from The Residence Bintan!Thank you fro sharing your review on this forum, we appreciate your time.Island Regards,Rajeev Paul
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Rajeev, Hotel Management
Dear Jainy Hazim,Warm island greetings from The Residence Bintan!Thank you so much for reviewing our Residence, we look forward to serving you again.Sincerely,Rajeev Paul
by A verified traveler
Posted 22 Dec 2023
5-star accommodations and some of the most thoughtful, friendly and attentive staff I've had anywhere. Restaurants are very good, spa was great and the whole area feels private and cosy, with easy access via foot or bicycles (2 of which are provided for eat villa). It's pretty self-contained and excellent if you want privacy and a quiet resort that's great for couples or families.
Some of the less positive aspects is that it's quite far from the ferry terminal (about an hour) and can be a bumpy ride on a minivan. I don't think the activities are many for big families with really active kids and adults. Lastly, the beach isn't great at all. I guess Bintan isn't really known for its pristine beaches, but the one at this resort is muddy and almost unsightly. Maybe it's just the monsoon season. Also, it faces east so no picturesque sunset beach photos (not a problem for me).
Comment from Hotel Management
26 Dec 2023 by Rajeev, Hotel Management
Dear Ervin,Island greetings from The Residence Bintan!Thank you for sharing your post-stay review on this forum, we appreciate your time. Glad you liked our accommodations, attentive team, culinary offerings, relaxing spa and serene surroundings. We offer numerous on-site activities, tours and excursions that allow our guests to experience the island life. Our beach is tidal, therefore, we adapt and create our offerings accordingly. The marine walk during low tides is very popular among families, and water sports during high tides with all guests. Thank you for staying with us, we look forward to serving you again.Kind Regards,Rajeev Paul
