Ratings based on 387 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 29 Mar 2024
The staff is amazing!!
by A verified traveler
Posted 20 Feb 2024
Warm and helpful staff. A great getaway resort over the weekend with family and friends
Comment from Hotel Management
21 Feb 2024 by The Management, Hotel Management
Dear Yeo,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 29 Jan 2024
The staff were very kind and hospitable. They are well trained in terms of managing guests and all our requests. We went when it was off-peak season so the area was very peaceful and quiet. My family and I enjoyed our entire stay. Would definitely come back!
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Dear ArvinWe sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management
by A verified traveler
Camping in luxury
Posted 13 Jan 2024 on HotelsGlamping as convenient as you like. It’s like camping in one’s living room except that it’s wide space near a man made lake with an activities center. Too bad the kid is 3 and so not able to partake all, will be back!
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Dear Lin Piah,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Dear Boon Meng,We sincerely appreciate you taking the time to provide a rating for our resort event though we receive little bit low rating.Once again thank you, and we hope we have a chance to deliver a better experience on your next stay. Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management
by A verified traveler
Posted 14 Dec 2023
Staff was very helpful and friendly.
While booking expedient showed picture which don't dipict of what we got as booking, in picture it was showing indoor bath tub jacuzzi but in reality it was outdoor whirlpool. We find it was kind of entrapment, but staff was very helpful and help us to upgrade at discounted price.
Was disappointed with expedia blindsiding us but at least hotel staff tried their best but it cost us more than we committed while booking.
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Dear Waqar,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our abilities.Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management
by A verified traveler
A short glamping get away at Natra Bintan.
Posted 13 Dec 2023 on HotelsOverall it was a good stay. Very friendly staff and excellent services especially at the restaurant and bar. Condition of the room is a bit run down. Otherwise, all good.
Comment from Hotel Management
6 Feb 2024 by The Management, Hotel Management
Dear Wee Kuang Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects.Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take the necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bintan Island.Warmest regards,The Management
by A verified traveler
Relaxing Resort Stay
Posted 28 Oct 2023 on HotelsWe love the lagoon at Treasure Bay.
The hotel rooms are not the standard hotel types. We love the set up.
There is nothing nearby hotel so it’s a good place to get away from crowd. U can dine in the resort restaurant or another one at Ammon hoyle just next door.
The staff are superb friendly and helpful. U can be ferry by bungee if u don’t want to walk too much.
Comment from Hotel Management
1 Nov 2023 by The Management, Hotel Management
Dear Lennon,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
by A verified traveler
Posted 23 Oct 2023
Thank you very much to the team at Natra for making our stay such an enjoyable one! All the staff we met were very friendly and hospitable! It was easy to communicate with the staff.
Comment from Hotel Management
25 Oct 2023 by The Management, Hotel Management
Dear SHELLEY,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management
