Kamuela Villas Lagoi Bay Bintan Reviews

Dear Mr. Anbualagan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that our spacious accommodations, pool, and bathtub met your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable. Your kind words serve as motivation for our team to continue delivering outstanding service and maintaining the high standards we are known for.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.Warm regards,Management

Dear Urline,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your overall experience at our establishment and found our rooms to be very clean, and our room service to be exceptional.We're truly sorry to hear about your disappointment with the in-house massage service. Providing a relaxing and rejuvenating experience is paramount to us, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the duration and quality of the massage has been duly noted, and we will be addressing this matter with our massage team to ensure that such instances are not repeated in the future.We genuinely appreciate your constructive feedback as it allows us to continuously improve our services and enhance the overall guest experience. Should you decide to give us another opportunity to welcome you back, please do not hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations in every aspect.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Management

Dear Daryl,Thank you for choosing Kamuela Lagoi Bay Villas for your recent getaway and for taking the time to share your feedback with us. We're thrilled to hear that despite the delay in check-in, your overall experience was pleasant and that you found our staff to be friendly and helpful.Please accept our sincere apologies for the inconvenience you experienced with the check-in process. Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience. Rest assured, we will address this issue promptly to ensure a smoother and more efficient check-in process for our guests in the future.We're delighted that you enjoyed the rest of your stay with us and that our team was able to assist in making your time here memorable. We truly appreciate your understanding and patience.We hope to have the pleasure of welcoming you back to Kamuela Lagoi Bay Villas for another wonderful stay in the near future. Please do not hesitate to reach out if there's anything else we can assist you with.Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Janelle,Thank you for taking the time to share your feedback regarding your recent stay at Kamuela Lagoi Bay Villas. We're delighted to hear that you appreciated our efforts to accommodate your early check-in and that you found the villa's interior to your liking, particularly the private swimming pool.We apologize for any inconvenience you experienced with the temperature and mosquitoes in the living room. Your feedback is valuable, and we will certainly look into ways to address these issues to ensure a more comfortable experience for our guests.Regarding the BBQ option, we understand your concern about pricing and will take your feedback into consideration for future adjustments. We're glad you enjoyed the breakfast options provided in the villa and found the transportation service convenient.We appreciate your comments about the limited transportation options on the island and understand that it can impact guests' overall experience. We will continue to explore ways to improve accessibility for our guests.Your mention of the closure of the shopping plaza due to COVID-19 restrictions is duly noted. We strive to provide alternative options for our guests to enjoy their time, and we will continue to explore ways to enhance the guest experience during these challenging times.We're pleased to hear that you enjoyed the nearby Warung Yeah restaurant and found it to be a good and affordable option for local food.Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Yeyen HeryawanVilla Manager

Dear Mr. Sean Ryan,Thank you very much for taking the time to share your positive feedback and awarding us a perfect score of 5 points! We are delighted to hear that you had such a fantastic experience during your stay at Kamuela Lagoi Bay Villas.Your satisfaction is our utmost priority, and we are thrilled to know that we were able to meet your expectations. If there are specific aspects of your stay that stood out to you or any suggestions you may have, we would love to hear more about it. Your insights are valuable as we continually strive to provide exceptional service to our guests.We hope to have the pleasure of welcoming you back to our villa in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please feel free to let us know.Once again, thank you for choosing Kamuela Lagoi Bay Villas. We look forward to hosting you again soon!Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Medeline,Thank you for taking the time to share your detailed feedback about your recent stay at Kamuela Lagoi Bay Villas. We appreciate both your positive comments and the constructive criticism you've provided as it helps us identify areas for improvement.We are pleased to hear that you found the villa clean with good soundproofing, providing a comfortable and private environment. Your positive remarks about the villa layout, pool, and the relatively low presence of mosquitoes are encouraging, and we're glad these aspects contributed to your overall experience.However, we sincerely apologize for the challenges you encountered during your stay. The delayed breakfast service and slow room services do not align with our usual standards of service, and we will be reviewing our processes to ensure a more timely and efficient experience for our guests.The blackout incidents and the inconvenience you faced during the birthday party are certainly not reflective of the service we aim to provide. We are actively investigating and addressing these issues with our team to prevent such occurrences in the future. Your feedback regarding the dirty plates is also concerning, and we will reinforce training and procedures to ensure the highest standards of cleanliness are maintained.Your insights are invaluable to us, and we appreciate your understanding as we work towards addressing these issues. If there is anything specific you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved and seamless experience.Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Rachel,Thank you for sharing your feedback on your recent stay at Kamuela Lagoi Bay Villas Bintan. We sincerely apologize for any inconvenience you experienced with the condition of the kitchen cabinets and the presence of ants.Your feedback is valuable to us, and we take it seriously. We have immediately addressed the issue with our housekeeping team to ensure that such situations do not occur in the future. Rest assured that we are taking steps to replace the old kitchen cabinets and implement effective pest control measures to prevent any recurrence.We truly appreciate your understanding and patience. We hope that despite this issue, you were able to enjoy the other aspects of your stay. If there's anything else we can do to make it right or if you have any further concerns, please feel free to reach out to our guest services team directly.Once again, we apologize for any inconvenience caused and appreciate the opportunity to improve based on your feedback.Best regards,[Yeyen Heryawan][Villa Manager]Kamuela Lagoi Bay Villas Bintan.

Dear Sirs,Thank you so much for taking the time to share your detailed feedback about your recent stay at Kamuela Villas Lagoi Bay. We truly appreciate your kind words and are delighted to hear that you had a positive experience during your stay.It's fantastic to know that you found our Pool Villa to be clean and that our staff were friendly and responsive. We take great pride in ensuring a high level of cleanliness and providing excellent service to our guests. We're also thrilled that you found our WhatsApp service convenient for making reservations and getting assistance with your queries. Our goal is to make your stay as smooth and enjoyable as possible.We understand that the Lagoi Bay shopping area may have been less bustling than expected during your stay. While it's not within our control, we're glad to hear that you found the nearby restaurants to be decent and enjoyed the food. We'll definitely take your recommendation to try Warung Yeah into account, and we hope it adds value for future guests.We're also pleased that you found our hotel beautiful and well-maintained. Your feedback is important to us, and it motivates us to continue providing top-notch accommodations and services.Your mention of the reasonably priced massages and the option for breakfast delivered to your room is also greatly appreciated. We will make sure to share your advice about trying the Indonesian food options with our future guests.Once again, thank you for choosing Kamuela Villas Lagoi Bay for your stay, and we hope to have the pleasure of welcoming you back in the future. If you have any more recommendations or feedback in the future, please don't hesitate to reach out.Warm regards,[Yeyen Heryawan]Villa ManagerKamuela Villas Lagoi Bay.

Dear Ms. Felicia,Thank you for taking the time to share your experience at Kamuela Villas Lagoi Bay. We're delighted to hear that you had a relaxing and enjoyable time during your stay with us.We're thrilled that you found the villa to be comfortable and quiet, meeting your expectations perfectly. It's wonderful to know that you appreciated the private pool and the lush tropical landscaping, which contributed to the serene ambiance you were seeking.We're glad that our staff members were helpful and friendly throughout your stay. The WhatsApp messaging system was designed with convenience in mind, and we're pleased that it worked well for you when communicating with our front desk.If you ever plan to return for another visit or have any questions or requests, please feel free to reach out. We'd be honored to welcome you back and provide you with another relaxing and memorable experience.Best regards,Yeyen HeryawanVilla Manager

Thank you, Ms. Ho Yi Ivy, for your feedback and for choosing to stay at Kamuela Villas Lagoi. We appreciate your time in sharing your rating with us.We value all guest feedback as it helps us identify areas for improvement. While we're glad that you chose to stay with us, we would greatly appreciate more specific information regarding your experience to better understand how we can enhance our services.Our team is committed to providing the best possible experience for our guests, and we would like to address any concerns you may have had during your stay. If there are any particular aspects that you feel we could improve upon, please don't hesitate to reach out to us directly. We value your input and would appreciate the opportunity to make any necessary adjustments.Once again, we thank you for your feedback and for choosing to stay at Kamuela Villas Lagoi. We hope to have the chance to welcome you back in the future and provide you with an improved and more satisfactory experience.Best regards,Yeyen HeryawanKamuela Villas Manager