Ratings based on 165 Verified Reviews

3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Mar 2024
4 out of 5
by A verified traveler

Posted 15 Feb 2024
Nil
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jan 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Sep 2023 on Hotels
3 out of 5
by A verified traveler

Posted 7 Jul 2023
The stay was ok, too noise many a times. Breakfast options are limited. Not much options of dining nearby.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Apr 2023
3 out of 5
by A verified traveler

Ordinary stay for a 4-star hotel

Posted 10 Apr 2023 on Hotels
The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options.
4 out of 5
by A verified traveler

Posted 29 Jan 2023 on Hotels
The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs .
3 out of 5
by A verified traveler

Posted 27 Jan 2023
The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great
Comment from Hotel Management
28 Jan 2023 by Mira, Ms, Hotel Management
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.
4 out of 5
by A verified traveler

Nice break at Bintan

Posted 25 Jan 2023 on Hotels
Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones.
Comment from Hotel Management
28 Jan 2023 by Mira, Ms, Hotel Management
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.
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