Ratings based on 983 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
The room looked clean however the floor was so dirty that we had to wash our feet after walking around on the floors before going to bed.
Comment from Hotel Management
26 Apr 2024 by Hotel Manager , Hotel Management
Dear Dale,We apologize for the cleanliness issue with the floor in your room. Your feedback is valuable, and we'll address this matter promptly to ensure a more comfortable and hygienic experience for our guests in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Jerry,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
The bed was very hard and on a metal base the popped and made horrible noises if you moved. The floors were dirty. People were making out in the parking lot and the room next to us got to banging on the wall.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Donna,We are truly sorry to hear about your disappointing experience. Your comfort and safety are paramount, and it's unacceptable that you encountered issues with the bed, cleanliness, and disturbances from other guests. We apologize for any inconvenience and discomfort this caused. Your feedback is valuable, and we'll address these issues promptly with our team to ensure that we provide a more comfortable and enjoyable stay for all our guests. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Staff was very friendly and helpful. The cleanliness of the room was below average. Under the bed found numerous of previous tenants items along with old food and candy. Everything else was ok.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Demetras,Thank you for your feedback. While we're glad to hear that you found our staff friendly and helpful, we're truly sorry to hear about the cleanliness issues you encountered in your room. This is not up to our standards, and we apologize for the inconvenience and disappointment this caused. We'll address this matter promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Chauncey,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Kassy,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Apr 2024
When I first saw the property I thought it was abandoned. We were here for a 2 night stay and switched locations for our second night. The rooms were nice enough but we saw a bug that we weren't sharing a room with. Super nice about refunding our second night.
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Kelly,Thank you for your kind feedback. We're sorry to hear that your initial impression of the property wasn't favorable and that you encountered an issue with pests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience or discomfort caused. We're glad to hear that our team was able to assist you with switching locations for your second night and that you found the rooms to be nice enough. We appreciate your understanding and thank you for allowing us to address your concerns and provide a refund for the second night.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Apr 2024
We stayed two nights, our room was clean and everything looked okay. The bed frames were a bit annoying being metal and every time you move it makes a noise. It was pretty quiet at night and the beds were comfortable. It worked for what we needed.
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Jessica,Thank you for your kind feedback! We're glad to hear that overall, your stay was satisfactory and that your room met your expectations in terms of cleanliness and comfort. We apologize for any inconvenience caused by the noise from the bed frames and appreciate you bringing it to our attention. Your comments help us improve, and we'll consider this for future enhancements. We're pleased that our accommodations worked well for your needs, and we hope to welcome you back again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Hotel Manager, Hotel Management
Dear Brandon,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Marcia,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager
