Ratings based on 978 Verified Reviews
2.4 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 3 out of 5 review, Angela. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations. Your insights are valuable to us, and we would love to understand more about your stay to improve our services. Please feel free to share any specific concerns or suggestions you may have.We hope to have the opportunity to serve you better in the future!Sincerely,Hotel Manager
by A verified traveler
Posted 24 Aug 2024
Everything was good. It was peaceful. If we needed to walk to certain areas you could.
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear you enjoyed a peaceful stay and appreciated the convenient location. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jul 2024
it was a good place to be after being in two other hotels in 2 days because they had stuff wrong with them , only stayed one night but definitely will go back!
Comment from Hotel Management
10 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for your kind words! We're glad to hear that you enjoyed your stay with us, especially after dealing with issues at other hotels. We look forward to welcoming you back in the future!"Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jul 2024
Very nice stay! Will definitely book here again!
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a very nice stay and will be booking with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jul 2024
Not good
Comment from Hotel Management
18 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We are pleased that some aspects of your stay were satisfactory, but we deeply regret that we fell short in other areas. Your comments are important to us and we will use them to make necessary improvements.We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jul 2024
The staff was pretty friendly, and helpful for the most part. But the first room we were put in, there were burn holes all over blanket and sheets, the microwave was dirty and had burn marks and the plate was missing, the air didn't seem to be working properly, air unit was pretty old and missing pieces, there were incense sticks stuck in the door, the tub was pretty dirty along with stained shower curtains, rusted air vents that had just been painted over, pillows were all old and stained and furniture was old, broken and stained. We asked to switch rooms and they did so we checked that one and it was worse. Most of the same problems along with mold up bathroom wall and on roof and looked like someone dumped those laundry bead things all inside the air unit, the doors you could tell had gotten wet cause they were expanding, the tvs were kinda small and didn't seem very HD as said on website. So again we asked to be put in another room, about to just leave at that point. But they put us in a lil bigger room up front with no extra charge. It was more doable so we stayed. Only problem with that room was some old and broken furniture and a lil mold on the fridge door seal.. They said they were under new management and doing repairs which i understand, but they should lower the price or have some warnings untill that is done. And the website says there was a gym and a laundromat which is a reason i chose this hotel. But they ended up having neither of those facilities.
Comment from Hotel Management
10 Jul 2024 by Hotel Manager, Hotel Management
Dear Justin,Thank you for taking the time to provide your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your comments about the condition of the rooms are concerning, and we regret that we were unable to meet your expectations despite moving you to a different room. We appreciate your understanding regarding our ongoing renovations under new management. We will take your suggestions into consideration to improve our communication and ensure a better experience for our guests in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jul 2024
Better maintenance
Comment from Hotel Management
17 Jul 2024 by Hotel Manager, Hotel Management
Dear Catalina,Thank you for your feedback. We appreciate your suggestion regarding maintenance, and we are committed to improving our facilities. Your comments help us focus on areas needing attention to enhance our guests' experience. We hope to welcome you back soon for an even better stay.Best regards, Hotel Management
by A verified traveler from Pineville
Posted 7 Jul 2024
Be blessed
Comment from Hotel Management
8 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for falling short of your expectations and regret any inconvenience caused. Your comments are valuable to us, and we will use them to improve our services.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear you had a great stay. Your satisfaction is our priority, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jul 2024
They didn’t take American Express and was not told ahead of time about the incidental fee that would be returned at the end of the stay. The floor in the room when went barefoot could feel sand and dirty. Not enough pillows in the room
Comment from Hotel Management
2 Jul 2024 by Hotel Manager, Hotel Management
Dear Dana,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience regarding our payment methods and the incidental fee policy. Your comments about the cleanliness of the room floor and the availability of pillows have been noted, and we will address these issues promptly with our team to improve our services.We appreciate your input, as it helps us to enhance the experience for all our guests. Please consider giving us another opportunity to exceed your expectations in the future.Best regards, Hotel Manager
