Ratings based on 985 Verified Reviews
2.4 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
I had stayed there before and had no complaints for the price. I had to make numerous trips to front desk to get new access key cards. The stair treads were missing in places. I have bad knees and had to move a big oxygen concentrator and was afraid I might trip. I did take photos of the room. Our tv did not work. They did take some off of our bill. Water in sink was not hot. There was mold in bathroom where the flooring was coming loose. The beds were clean and comfortable but that was the only thing that was really clean.
by A verified traveler
Posted 18 May 2024
With the remodeling very accommodating
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
They charged me without spending the night and will not reimburse. It was the most filthy and disgusting place I have ever seen. Please do not stay there or reserve through Expedia.
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Mario,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
by A verified traveler
Posted 10 May 2024
Absolutely would not stay there with my wife without a gun. Ate the cost of the reservation to get accommodations elsewhere because it was that disgusting.
Comment from Hotel Management
12 May 2024 by Ryan S, Hotel Management
we recently underwent a management change and are working towards getting the property back to where it needs to be. we hope to have an opportunity to earn your business in the future.
by A verified traveler
Posted 10 May 2024
Front desk workers wreaked of weed smell and looked like they just got out of a gangsta convention. Could have been the nicest guys on the planet, but the appearance they gave off made me want to run for a different hotel.
Comment from Hotel Management
12 May 2024 by Ryan S, Hotel Management
we are sorry your stay was less than adequate. we dont discriminate or judge in our hiring process but we will investigate the "weed" smell as we do not tolerate drugs on the property here.
by A verified traveler
Posted 10 May 2024
Bad property
Comment from Hotel Management
12 May 2024 by Ryan S, Hotel Management
thank you for the feedback
by A verified traveler
Posted 5 May 2024
There was no phone, TV or toilet paper in this room.
Comment from Hotel Management
6 May 2024 by Ryan S, Hotel Management
everyone is givin the opportunity to see the room in advance before payment is taken.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Ryan S, Hotel Management
we appreciate the feedback.
