Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
The dining room was excellent and we really enjoyed the hot tub and pool. The room was very spacious for the 4 of us.
Comment from Hotel Management
4 Jun 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating and review, Stewart! We appreciate you sharing your experience with us! We hope to see you again on your next trip to Billings!
by A verified traveler
Posted 3 Jun 2024
This hotel was surprisingly nice. Parking lot is questionable and has construction going on. There were lots of cops driving around it when we arrived. The room was good sized, clean, and quiet. The pool was great for the kids, but I would suggest going right after check-in for fewer people. Once 6pm came around it was packed and loud. The jacuzzi had quite a bit of sand in the bottom and the water looked kind of brown when the bubbles weren’t on. We didn’t get any password protected wi-fi so was on the shared hotel free wi-fi. Was not great during the hours of 8pm-10pm. Vending machines required quarters or dollar bills only, but there were a lot of them around the facility and they had a variety of snacks and drinks by check-in at a good price available for purchase. There is also a big courtyard area that is well-maintained and perfect for lounging around outside. We did not check out the casino so I do not have a review for that. Overall very happy with the choice to stay here for the night.
Comment from Hotel Management
4 Jun 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating and review, Traci! We hope to see you again on your next trip to Billings!
by A verified traveler
Posted 30 May 2024
It was a decent stay for a great price
Comment from Hotel Management
30 May 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating and review! We appreciate your feedback and hope to see you again!
by A verified traveler
Posted 29 May 2024
Checked in to our room. Smelled bad. Sheets were stained. Bathroom was not cleaned and there was urine in the toilet. Asked for a new room, was denied so we left and went to a different hotel, the Hilton which was great.
Comment from Hotel Management
30 May 2024 by Elise- Front Desk Manager, Hotel Management
August, I am so sorry to hear this. This is not an experience we want anyone to have with us. Please reach out at your earliest convenience and ask for Elise, I would like to make this right for you.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating! We appreciate your feedback and hope to see you again on your next trip to Bilings!
by A verified traveler
Posted 27 May 2024
Our shower had mold, hair in bed when turned down, and our room was not cleaned after the first night.
The signs on the outside of the door is ridiculous kids walk by and hit those and I’m assuming is what happened so it didn’t get cleaned.
Comment from Hotel Management
28 May 2024 by Elise- Front Desk Manager, Hotel Management
Shianne, thank you for your rating and review. This is not an experience we want any guest to have with us. I will bring this to the attention of our Executive Housekeeper. I hope you are willing to give us another chance in the future!
by A verified traveler
Posted 27 May 2024
Currently under construction outside. We had a late check in from the airport and had requested a crib in advance. It took over 30 minutes upon checkin for said pack and play to be brought up to the room.
Comment from Hotel Management
28 May 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating and review, Kaydee! I am so sorry to hear about the delay regarding the pack and play. I really hope the rest of your stay went well. I hope you are willing to give us another chance in the future!
by A verified traveler
Posted 27 May 2024
Reasonable price, nothing fancy, room was clean and comfortable
Comment from Hotel Management
28 May 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your rating and review, Melinda! We hope to see you again on your next trip to Billings!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Elise- Front Desk Manager, Hotel Management
Thank you for your excellent rating of the Billings Hotel and Convention Center! We appreciate your feedback and hope to see you again on your next trip to Billings!
