Ratings based on 928 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Location, breakfast by Mary, staff
Comment from Hotel Management
30 May 2024 by Nadia Petit Palace Arana, Hotel Management
Dear Jose, We are delighted that you stayed with us and we thank you for your very positive feedback.We are really pleased that you had a comfortable stay with us thanks to our great location and could enjoy of our Delicious Breakfast daily served with home made products by Mary.Thank you so much for making the time to post this review on Hotels.com. We hope that we do have the opportunity and pleasure of welcoming you back soon Jose! : )Best Regards,Nadia DGuest Service Petit Palace Arana
by A verified traveler
Posted 16 May 2024
Mini fridge did not work and room was under the breakfast area - so very loud starting at 6:30 am
Comment from Hotel Management
23 May 2024 by Sonia, Hotel Management
First of all, let me please thank you for taking the time to post a review on Expedia.We truly regret your disappointment and would like to apologize for any inconvenience caused. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we felt short. Please, let me inform you that we are immersed in a renovation process and that our installations will get bettered shortly. If you give us a chance Mary, to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We would be delighted to have the opportunity to welcome you. With kindest regards, Sonia Luengo. Experience Manager. Petit Palace Arana
by A verified traveler
Posted 23 Apr 2024
Nice location in the old town, friendly staff -and clean however the mirrow above the headboard of the bed is too high and useless for a 5 foot height person so ended up using the little one in the toilet.
Comment from Hotel Management
24 Apr 2024 by karmele Abarrategui, Host Petit Palace Arana, Hotel Management
Dear Josephine,First of all I would like to thank you for your visit at the Petit Palace Arana.We very much appreciate your comments regarding your recent stay It is always a pleasure to receive positive feedback. I am sure that this feedback will serve to strive continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasent.Sincerely
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 May 2024 by Sonia, Hotel Management
Apreciado Carlos,Muchas gracias por dedicarnos unos minutos de su tiempo en trasladarnos sus impresiones tras su estancia en nuestro hotel Petit Palace Arana.Carlos, nos complace saber que ha disfrutado de una buena experiencia con nosotros y tomaremos muy en cuenta sus valoraciones para seguir mejorando la calidad de nuestro servicio.De nuevo, le damos las gracias por elegirnos, y su recomendación, y esperamos que pronto vuelva a visitarnos.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.Sonia LuengoExperience Mger.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
31 Mar 2024 by Karmele Abarrategui, Host, Hotel Management
Dear JamesThank you for choosing Petit Palace Arana and for taking the time to share your experience!I am glad that you had a wonderful experience and noticed our teams dedication to excellent service.We are looking forward to welcome you again very soon,Best regards,Karmele AbarrateguiHostPetit Palace Arana
by A verified traveler
In the heart of town
Posted 2 Mar 2024 on HotelsGreat location on the edge of the old town and close to tram system. Maria on reception was particularly helpful. Rooms are well equipped for the price and the shower/ bathroom was good. Dozens of bars and excellent restaurants are a very short stroll away.
Comment from Hotel Management
5 Mar 2024 by Thank you, Hotel Management
Dear D,Thank you very much for your recent stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you enjoyed your experience with us.It's wonderful to know that you found our hotel's location to be excellent, situated on the edge of the old town and conveniently close to the tram system. We're glad Maria at the reception could assist you during your stay, and we'll be sure to pass along your compliments to her.We're pleased that you found your room well-equipped for the price and that you were satisfied with the quality of the shower and bathroom facilities. Additionally, we're thrilled that you were able to explore the numerous bars and restaurants nearby, making the most of our central location.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable stay in the future.Best regards,Angel FortinGuest ServicePetit Palace Arana
by A verified traveler
Posted 12 Feb 2024 on Hotels
Great spot for old town
Comment from Hotel Management
13 Feb 2024 by Petit Palace Arana, Hotel Management
Dear Peter,Thank you for your fantastic rating of 10 out of 10 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations.We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.Thank you once again for choosing our hotel and for your kind words!Sincerely,Angel FortinGuest ServicePetit Palace Arana
by A verified traveler
Excellent experience
Posted 8 Jan 2024 on HotelsThe location is great and the attention is awesome. Angel checked us in and provided very good tips on were to go. During check out it, he was also there and guided us to the bus terminal.
Comment from Hotel Management
13 Jan 2024 by Sonia Luengo, Hotel Management
Dear Sofia,Thank you for taking the time to share your wonderful experience at Petit Palace Arana. We are thrilled to hear that you enjoyed your stay with us and that our location in the old town was convenient for you.We are delighted to learn, Sofia, that you enjoyed your stay and that the kindness of Angel made a positive impression on you. Your perfect ratings in cleanliness, quality-price ratio, room, location, and service are greatly appreciated.We look forward to the pleasure of welcoming you back to Petit Palace Arana on future visits to Bilbao.Warmest regards,Sonia LuengoExperience MgerPetit Palace ARANA
by A verified traveler from Toronto
Posted 20 Oct 2023
It's centrally located, which is both a plus (close to everything we wanted to do/see/eat) and minus (older building and corner room added to various noises like floors creaking and vehicles passing by). Otherwise, it's a really good place to stay.
Comment from Hotel Management
21 Oct 2023 by Sonia Luengo, Hotel Management
Dear Luz,Thank you so much for taking the time to post a review on Expedia. It is very valuable for us to read your comments and they are always a useful source of information to improve our services.We are more than glad to learn that you enjoyed your stay and that we met your expectations in so many aspects. Also, it is delightful to read that you enjoyed your guest room and its views, as well as our convenient location.Furthermore, we are sorry to read the wooden structure of the Hotel, and room facing at the Arenal square, was an inconvenient during your time with us.We will pass on your comments to our Management and thank you once again for your motivating feedback.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.
by A verified traveler
Posted 15 Oct 2023 on Ebookers
Disappointing single room
Comment from Hotel Management
22 Oct 2023 by karmele Abarrategui, Host Petit Palace Arana, Hotel Management
Dear Jose AntonioWe sincerely appreciate you taking the time to share your experience regarding your recent stay. Your insights are very important to us, and we want to extend our apologies for the inconveniences you experienced during your visit.Your remarks have been shared with our team and the appropriate measures will be taken.Thank you for choosing Petit Palace Arana and we hope for the opportunity to regain your trust.Yours SincerelyKarmele AbarrateguiHostPetit Palace Arana
