Ratings based on 227 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Tranquil for a city hotel close to all the tourist sites
Receptionists spoke mgood English and were helpful to us
Comment from Hotel Management
6 Jun 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Gail,I am so happy to receive such positive feedback on your experience! We are proud to know that the entire team did as much as possible to help you during your stay with us.It would be a pleasure to welcome you again in the near future.Kind regards,Marisel LaraFront Office ManagerSercotel Ayala****
by A verified traveler
Posted 25 May 2024
We enjoyed our stay - great location and the hotel had everything we needed, it was clean and well maintained!
Comment from Hotel Management
30 May 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Julia,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Sincerely,
by A verified traveler
Posted 22 May 2024
Excellent location. One minute to the Gran Via and 5 to the Old City of Bilbao. Close by restaurants.
Comment from Hotel Management
24 May 2024 by Marisel Lara Front Office Manager, Hotel Management
Dear Jeffrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marisel LaraFront Office ManagerSercotel Ayala****
by A verified traveler
Posted 1 May 2024
Convenient, quiet, well maintained. Nothing to complain. Almost perfect.
Comment from Hotel Management
2 May 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Kin,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Kind regards,
by A verified traveler
Posted 1 May 2024
Safe, courteous service, shopping
Comment from Hotel Management
2 May 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear John,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Sincerely,
by A verified traveler
Posted 30 Apr 2024
Great location. Well, every place is close, but it is far enough away from the bars to get some rest. The room is clean and efficient. My wife and I felt very safe. There are electric locks from the street to the pension (hotel) main entrance to the room door, all opened with the provided to key. The bed is comfortable and bathroom small but clean with good shower. I would come again.
Comment from Hotel Management
2 May 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Joseph,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Kind regards,
by A verified traveler
Posted 12 Apr 2024
A very clean simple hotel tucked away down a quiet street close to everything
Comment from Hotel Management
17 Apr 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Judith,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Sincerely,
by A verified traveler from Manchester
Posted 1 Apr 2024
A great place to stay while in Bilboa. Close to all the main attractions.
Comment from Hotel Management
2 Apr 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Rich,Thank you for taking the time to share your experience with us.We are glad that you enjoyed your stay and we hope to have the pleasure of having you back at our hotel soon.Sincerely,
by A verified traveler
Posted 30 Mar 2024
The visit to San Sebastián was lovely with lots of walking. After a long day it was such a pleasure to go back to the room. The room was confortable and clean.
Breakfast was nice enough. More than enough protein and carb options. Very generous options for gluten free. Just be sure to let them know your gluten free the day before. The hotel and staff were wonderful
Comment from Hotel Management
2 Apr 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Jessica, Thank you so much for your kind words about our hotel.We're glad that you enjoy your stay with us, we hope to see you again very soon.Kind regards,
by A verified traveler
Posted 29 Mar 2024
Thank you for our stay- we would stay again. Friendly, helpful staff on reception, clean and convenient.
Comment from Hotel Management
2 Apr 2024 by Marisel Lara - Front Office Manager, Hotel Management
Dear Fiona, Thank you so much for your kind words about our hotel and our team.We're glad that you enjoyed your stay with us and we hope to see you again.Best regards,
