Ratings based on 305 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maidenhead
Posted 31 May 2024
Fabulous location very close to public transport and places nearby to eat and drink.
Comment from Hotel Management
2 Jun 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Susan, We all want to thank you for choose the Sercotel Arenal Hotel as your first option to your visit and for took part of your time to give us a review. We greatly value all your comments. Is a pleasure for us to know that the location of the Hotel met your expectations. Hoping to welcome you again soon, Best regards.
by A verified traveler
Posted 28 May 2024
We have found the Sercotels to be consistently well run and very nice
Comment from Hotel Management
31 May 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Thomas, On behalf of all the employees from Sercotel Arenal Hotel, we want to thank you for chossing us and for dedicate part of your time to give us a review about your experience in our hotel. We are delighted because everything was under your expectations. Hope to welcome you again soon, Best regards,
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
13 Jun 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Peter ,On behalf of the entire Sercotel Arenal Bilbao team, we would like to thank you for the score you have given us on this public platform as well as for sharing it with other users.We hope to welcome you on future occasions.Best regards.
by A verified traveler
Posted 14 May 2024
Location, friendly helpful staff. Noisy at time - lots of street noise at 4 am.
Comment from Hotel Management
16 May 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Peter, First of all, thank you for taking part of your time to review your stay at our hotel. We are glad that the stay met your expectations. Unfortunately, due to the hotel's location, the external noises produced are out of our control. We take note of your comment which will help us to improve. See you soon! Best regards,
by A verified traveler from La Canada Flintridge
Posted 12 May 2024
The hotel was very clean and the bed comfortable. The Wi-Fi did not work well. We arrived in early May and the air conditioning for the entire hotel hadn’t been turned on yet, which was unfortunate because our room was on the main intersection and it was loud throughout the afternoon and entire night. There was a protest for about an hour outside our room, lots of sirens, motorcycles and loud parties way into the night. We had no choice but to open the windows.
Comment from Hotel Management
23 May 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Alexandra, First of all, thank you very much for give us a review about your stay. We are extremely sorry that your stay did not meet your expectations. We take note of all the aspects you tell us about A/C to fix them as soon as possible. We will be delighted to welcome you again in the future. I take this opportunity to send my best wishes for you
by A verified traveler from Bend
Posted 31 Mar 2024
Love location and staff
Comment from Hotel Management
6 Apr 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Maria,We all want to thank you for choose the Sercotel Arenal Hotel as your first option to your visit and for took part of your time to evaluate your experience in our establishment. We greatly value all your comments. Is a pleasure for us to know that the location of the Hotel met your expectations. Hoping to welcome you again soon.Best regards.Beatriz RodríguezDirectoraSercotel Arenal
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by Beatriz Rodríguez Dirección Sercotel Arenal, Hotel Management
Dear Taylor ,On behalf of the entire Sercotel Arenal Bilbao team, we would like to thank you for the score you have given us on this public platform as well as for sharing it with other users.We hope to welcome you on future occasions.Best regards.
by A verified traveler
Posted 12 Jan 2024
Nice comfortable hotel room was great warm and welcoming.... Morning breakfast buffet was poor. The weather was very bad rained everyday and was cold my break away was a disaster. Nothing to do with hotel just how things goes...
Comment from Hotel Management
13 Jan 2024 by Beatriz Rodríguez Jefa recepción Sercotel Arenal, Hotel Management
Dear Dennis,A pleasure to have had you among our customers. We hope that soon return visit in Bilbao, or in any of the hotels in the chain Sercotel Sincerely:Beatriz RodríguezJefa de recepciónSercotel Arenal
by A verified traveler
Posted 1 Jan 2024 on Hotels
Very central hotel. No elevator access to top floor, seems like they give those to hotel booking sites. They allowed us to change as seniors don't want to haul luggage up the final floor.
Comment from Hotel Management
8 Jan 2024 by Beatriz Rodríguez Jefa recepción Sercotel Arenal, Hotel Management
Good morning,A pleasure to have had you among our customers. We hope that soon return visit in Bilbao, or in any of the hotels in the chain Sercotel Sincerely:Beatriz RodríguezJefa de recepciónSercotel Arenal
by A verified traveler from Washington
Posted 27 Dec 2023
Staff is very polite. Including amenities.
Comment from Hotel Management
30 Dec 2023 by Beatriz Rodríguez Jefa recepción Sercotel Arenal, Hotel Management
Dear Oscar,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:Beatriz RodríguezJefa de recepciónSercotel Arenal
