Ratings based on 157 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Only spent one night. Would loved to have stayed longer.
by A verified traveler
Posted 26 May 2024
Superb hotel right in the center of the city. Everything is 5 Stars, the room, comfortable bed, helpful reception staff and good bar on the top floor.
Comment from Hotel Management
27 May 2024 by Yundrey, Hotel Management
Dear ElenaThank you very much for your review. It is very important to us to receive our costumers feedback and we are delighted to know that you had a great time with us.We will be very happy to welcome you back if you visit Bilbao in the future.Kind regardsGuest Service Team Radisson Collection Bilbao
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 2 Apr 2024
Suited our needs perfectly
Comment from Hotel Management
25 Apr 2024 by Alessandra , Hotel Management
Dear Heather,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementRadisson Collection Hotel, Gran Via Bilbao
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Daniel Román, Service Manager, Hotel Management
Dear Sidney, Thank you so much for your review. We are delighted to know that you enjoyed your stay with us. We are looking forward to welcoming you again. Kind regards.
by A verified traveler
Posted 28 Jan 2024
Excellent dining , very clean and comfortable. Staff very friendly and helpful .
Comment from Hotel Management
29 Jan 2024 by Daniel Román, Service Manager, Hotel Management
Dear Pamela, Thank you for your review. We are delighted to know that you enjoyed your stay with us. We are lloking forward to welcoming you in the near future. Kind regards.
by A verified traveler from Las Cruces
Posted 18 Dec 2023
The room was amazing, the view was beautiful, the staff were very friendly and helpful, the location was perfect. In summary the best hotel in town don’t look anywhere else.
Comment from Hotel Management
26 Dec 2023 by Jordi B, Hotel Management
Dear Yousef,Thank you for your kind review.We look forward to your next visit!Kind regards,
by A verified traveler
Posted 12 Dec 2023
We were given an opportunity to upgrade to a junior suite for 5 euro per night before our arrival which was a great deal.
Imagine our surprise when we arrived to find out we had been upgraded to a suite!! From the photos it looks like all the rooms share the same standard of decor and fittings which are stylish and contemporary.
Check in, spa and breakfast service staff were all fantastic. Pool and sauna area are nice and relaxing after a long day walking.
The hotel is a good all-rounder and any not so great reviews don’t seem justified. Any initial opening teething issues seem to have been long resolved.
I don’t mind paying a little extra for the spa as I’m assuming it helps to keep the room costs down for those who don’t want to use it. You will or almost have the place to yourself so it’s worth paying.
Breakfast options are good and thankfully the coffee was not a nespresso machine like other seemingly 5star places I’ve stayed.
We had to get pillows and duvet changed from feather to hypoallergenic as I forgot to ask at initial reservation. This was done swiftly and without being made to feel like it was a hassle.
I’m not a morning person at all so I must say a big thank you to breakfast service team for making me feel chilled and relaxed and having genuine kind smiles on their faces when I was trying to wake up.
My partner works in hospitality so I appreciate how hard the people are working to provide the level of service we received.
Thanks for a wonderful stay
Comment from Hotel Management
14 Dec 2023 by June Salazar Garcia, Hotel Management
Dear Annwen, Thank you for your good review We will continue to improve and look forward to welcoming you back,Yours sincerely,
by A verified traveler
A lovely option for Bilbao
Posted 18 Nov 2023 on HotelsGreat location in Bilbao. Room is well-appointed, especially the bathroom. It's always nice to have two sinks when traveling with a partner. Being able to screencast to the tv was nice. The rooftop bar is lovely, it was a little chilly at night, so we couldn't stay as long as we would have liked. Staff were extremely friendly and seemed to enjoy their jobs.
Comment from Hotel Management
20 Nov 2023 by June Salazar , Hotel Management
Dear Adrienne,Thank you for your time and for appreciating our work, It is great that you enjoyed your stay with us, the design of the rooms is designed to make travelling as a couple much easier, We hope to see you soon, Yours sincerely,
by A verified traveler
Pleasant but nothing great
Posted 16 Nov 2023 on HotelsThe final stop on our 3 month trip around Europe, and slightly disappointing for a ‘5*’ Nothing bad, not nothing great. As a gold member I was given a voucher to enjoy a roof top drink, but was only allowed a very limited selection of drinks, not even a cheap cava included. Not the service you’d expect from a 5* but the staff were limited by hotel rules.
Comment from Hotel Management
20 Nov 2023 by June Salazar , Hotel Management
I am sorry for the inconvenience caused during your stay,We will take notes to continue our improvement,It was a real pleasure to have you stay with us.Yours sincerely,
