Ratings based on 514 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut.
Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
by A verified traveler
Posted 20 May 2024
Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
by A verified traveler
Posted 29 Apr 2024
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
by A verified traveler
Posted 22 Feb 2024 on Hotels
Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense.
Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi.
The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance.
Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.
by A verified traveler
Posted 20 Feb 2024
Extremely nice hotel. Would stay there again!
Comment from Hotel Management
23 Feb 2024 by Guest Relations Team, Hotel Management
Dear Michael, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team
by A verified traveler
Posted 20 Feb 2024
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
by A verified traveler
Posted 13 Feb 2024
It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 15 Oct 2023 on Hotels
by A verified traveler
Nice Hotel
Posted 6 Oct 2023 on HotelsGood hotel, good location, nice views of city.
Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.
