Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great location, staff, breakfast! The only downside was the quality of the soaps and shampoos. We even got discounted parking rate as we stayed for 6 nights.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by María Astorqui Front Office Manager, Hotel Management
Dear Lucie,Thank you for scoring SERCOTEL COLISEO. Even so I see that the rating is low, so I remain at your disposal if you would like to give me a particular detail.Sincerely:
by A verified traveler from London
Posted 6 May 2024
Nice and central, friendly staff, room was very quiet and spacious. Old Town 10 mins away. Lots of shopping and food options close by.
Comment from Hotel Management
16 May 2024 by María Astorqui, Hotel Management
Dear Andrew,Thank you for the score awarded and so positive comment.Our customers are our best reference for improvement and that is why your comments are very important to us.We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.I look forward to seeing you in our hotel again soon.Best regards.María Astorqui. Front Office Manager
by A verified traveler
Posted 3 May 2024
Excellent location, with both Casio Viejo and the northern areas of the city an easy stroll away.
by A verified traveler
Posted 11 Mar 2024
The people very nice.
Hotel clean
Comment from Hotel Management
6 May 2024 by María Astorqui, Hotel Management
Dear Rose,Thank you for the score awarded and so positive comment.Our customers are our best reference for improvement and that is why your comments are very important to us.We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.I look forward to seeing you in our hotel again soon.Best regards.María Astorqui. Front Office Manager
by A verified traveler
Posted 10 Mar 2024
Basic room to get from point A to point B on travels. Old stained carpets in hallway. Dusty air in rooms. Old HVAC system. Would not stay again
Comment from Hotel Management
15 Mar 2024 by María Astorqui, Hotel Management
Dear Bonnie,First of all, we would like to thank you for the time you took to fill in our satisfaction survey.We are really sorry that we did not met your expectations. Our customers are our best reference for improvement and that is why your comments are very important to us.We follow up your observations to the relevant departments.Again, we are really sorry for the inconveniences caused.Best regardsMaría AstorquiFront Desk Manager
by A verified traveler
Posted 4 Mar 2024 on Hotels
Every thing was great
Comment from Hotel Management
6 Mar 2024 by María Astorqui, Hotel Management
Dear Carlos,Thank you very much for rating our establishment so positively. Our customers are our best reference for improvement and that is why your comments are very important to us.We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:
by A verified traveler
Lovely stay in Bilbao
Posted 19 Jan 2024 on HotelsNice location and comfortable rooms.
Comment from Hotel Management
24 Jan 2024 by María Astorqui, Hotel Management
Dear Marc,Thank you very much for rating our establishment so positively. We hope to see you again among us or in any of the hotels of the Sercotel Hotels chain.Sincerely:María AstorquiFront Office Manager
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Comment from Hotel Management
12 Jan 2024 by María Astorqui, Hotel Management
Estimado Francisco,Muchas gracias por puntuar tan positivamente nuestro establecimiento. Confiamos verle de nuevo entre nosotros o en cualquiera de los hoteles de la cadena Sercotel Hotels.Un cordial saludo,María AstorquiJefa de recepción
by A verified traveler
Posted 29 Dec 2023
The first day the sheets had a yellow stains in 2 places. The staff was trying to resolve the issue, but entire hotel only has one person working in the evenings. There was No housekeeping personnel to change sheets so we had to do it ourselves. The rooms do not have coffee or tea kettle. No sleepers or bath ropes as well. Breakfast is not bad, but exactly the same every single day. Will not recommended staying in this hotel.
