Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2023 on Orbitz
Fantastic place. We love staying here!
Comment from Hotel Management
20 Dec 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Jean,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We would love to welcome you back on many more occasions. Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 9 Nov 2023
Incredibly comfortable bed! Great bathroom. Lots of nice touches - toothbrushes, body lotion etc. The swimming pool and sauna are small but nice. The breakfast buffet is sensational. Staff are lovely. I’ve stayed in Bilbao a lot, but this is by far the best hotel I’ve been to.
Comment from Hotel Management
10 Nov 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Eilish,Thank you for taking the time to share your review.We are thrilled to hear that you found our bed incredibly comfortable and appreciated the bathroom amenities provided. Our wellness area, including the swimming pool and sauna, is designed to offer our guests a relaxing experience, and we are glad you enjoyed it. It's fantastic to know that our breakfast buffet left a lasting impression on you, and we appreciate your kind words about our staff.We look forward to welcoming you back for another memorable stay in Bilbao.We look forward to the pleasure of seeing you again. Best regards,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 23 Oct 2023 on Hotels
Excellent Hotel, friendly staff & great location.
Comment from Hotel Management
27 Oct 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Seamus,It's a real reward to receive such a great review.We are thrilled to hear that you found our hotel to be excellent and appreciated our friendly staff. Our prime location near the Guggenheim Museum and other attractions is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back to our hotel in the future.We hope to welcome you back in the future.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 23 Oct 2023
Perfectly located down the street from Guggenheim close to shopping and restaurants. Super safe area. Wanted to see Guggenheim at night and felt very safe walking alone at 9 pm by the River. Helpful and respectful hotel/restaurant staff. Would definitely stay again.
Comment from Hotel Management
27 Oct 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Ms Monica,Many thanks for this high rating.We are thrilled to hear that our prime location near the Guggenheim Museum, shopping, and restaurants contributed to your enjoyable stay. Your safety and comfort are our top priorities, and we are glad that you felt secure exploring the area at night. It's also great to know that our helpful and respectful staff made a positive impression on you.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit to Bilbao.We look forward to welcoming you back.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Great location and views
Posted 16 Oct 2023 on HotelsThis really was a top notch place to stay in Bilbao. The hotel was really nice and comfortable with lots of amenities. Close to the river, Guggenheim and downtown areas.
Comment from Hotel Management
20 Oct 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Ms Andrea, Thank you for taking the time to review your stay.We are delighted to hear that you found our location to be convenient, close to the river, Guggenheim, and downtown areas. It's great to know that you enjoyed the comfort and amenities our hotel has to offer, as well as the stunning views from your room.We hope to see you again on a future visit.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 8 Oct 2023
Room was great, but hallways could use some cleaning and/or updated carpet
Comment from Hotel Management
20 Oct 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Maria,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you enjoyed your room and the amenities provided. Our team works hard to ensure our guests have a comfortable and memorable stay.We appreciate your feedback regarding the hallways and carpet. We continuously strive to improve our facilities and will take your comments into consideration. We apologize for any inconvenience this may have caused during your stay.It would be a pleasure to have you return in the future.Our very best regards,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 4 Oct 2023 on Hotels
by A verified traveler
Posted 4 Oct 2023
Loved the design, location and Adama on the front desk was very friendly and helpful.
Comment from Hotel Management
20 Oct 2023 by Jose Luis Jiménez Muriana, Guest Experience Manage, Hotel Management
Dear Ms Victoria,Thank you for such a positive review.We are delighted to hear that you appreciated our hotel's design and prime location near the Guggenheim Museum and the Euskalduna Palace. It is wonderful to know that Adama at the front desk was friendly and helpful during your stay.We are committed to providing excellent service and facilities to our guests, and your positive feedback is truly appreciated. We hope to have the opportunity to welcome you back to our hotel in the future.We look forward to seeing you again on your next stay.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager
by A verified traveler
Posted 23 Sep 2023 on Hotels
by A verified traveler
Posted 22 Sep 2023
