Ratings based on 51 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 26 Feb 2024
The shower place had some bugs so I wasn’t happy about it but still it is worth the price and the staff were really friendly. I would definitely go again when I visit Bilbao.
by A verified traveler
Posted 29 Dec 2023
by A verified traveler
Hilltop with views over the city
Posted 10 Dec 2022 on HotelsFriendly welcome, free breakfast and warm bed at a very good price. Parking is free on the road, if you are lucky to find a spot, but there is also a paid but cheap parking lot a fleet of stairs down the hill.
Comment from Hotel Management
6 Jan 2023 by Iñaki, Hotel Management
Hi Romana. A lot of thanks for your visit. All the individual lockers have their own plags inside, in order to be safe inside. Thanks for all :)
by A verified traveler
Posted 13 Jul 2022
Everyone was respectful, kind and accommodating. Very clean room.
by A verified traveler
Posted 5 Sep 2019
Clean and nice place. I did not like the man sleeping in the room with us
Comment from Hotel Management
4 Oct 2019 by Iñaki, Hotel Management
Hello friends
A lot of thanks for your visit.
I am sorry for this man
by A verified traveler
Posted 13 Aug 2019 on Ebookers
I found the iron hostel very clean and spacious. We were in a mixed dorm so it was quite noisy with people packing and unpacking bags. Bring ear plugs and have a eye mask is my suggestion. The staff were extremely helpful and friendly. I like the location of the irion hostel on the old part of town on the hill, with great views. My suggestion is book a smaller dorm with less people. It is on the Camino trail so you've lots of pilgrims also. Over all it was very clean & staff get 10 out of ten. I had stayed in The Pil Pil Hostel previous to this in Bilbao & found it unpleasant & not in a great location. They charge €2.50 for their breakfast in Pil, pil which is a total rip off. The Irion hostel is better & breakfast is included in the price and again a great location over looking bilbao.
Comment from Hotel Management
15 Aug 2019 by Iñaki, Hotel Management
Hello friend.
A lot of thanks for your visit :)
by A verified traveler
Stunning View and away from the Crowd
Posted 26 Mar 2019 on HotelsI was staying here for 3 nights at the women mixed room. The room is quite spacious and clean ,with locker to store your belongings.
The bunker bed is fair enough for the rate I’m paying .
The staffs are friendly and helpful , speak good enough English.
I wish they could provide more bread selections in breaskfast.
The location of the hostel is perfect if you are looking for a piece of quite and calm. And for those who do not mind to walk up and down hill a lot. The view along the path to the hostel is stunning and meomorable .
And this is my 1st visit in Bilbao / Spain
Comment from Hotel Management
27 Mar 2019 by Recepción, Hotel Management
Thank you very much for your score and ratings. It has been a real pleasure to have had you hosted in our Hostel. We hope to see you again the next time you visit Bilbao. A greeting
by A verified traveler
Car park problems, no atmosphere, long way out
Posted 7 Jan 2019 on HotelsI chose this hostel for the car park & it looked clean with good communal spaces. When i arrived it was apparent that the car park is tiny. It fits 4 cars max with the last car blocking the other 3 in. Unfortunately the hostel is not very well organised & I was woken up at 4am by a guest shining a torch in my face saying I had to move my car as it was blocking him in. This was absolutely unacceptable. I was specifically told when i arrived that it was okay for the last car in to block the others in. I had even checked with the girl on reception that evening that it was okay to do so & she confirmed that no one would be leaving until late morning. When I raised this incident in the morning the manager was very rude and unsympathetic and offered no refund/reduction.
There was no atmosphere when I was staying, although to be fair there weren't many people there. The receptionist plays classically music until late on into the evening. Not to my taste but may suit some people.
The mattress and pillows are covered in a thick plastic coating, rather like a hospital bed. Not very comfortable & the pillow felt very 'solid'. No good for me. There was also a banging noise from the upstairs premises (not part of the hostel) which meant that even when I was not being woken up by other guests in the middle of the night, it was not a relaxing pleasant place to stay.
I moved to another hostel which was closer in, much more comfortable & good atmosphere. I cannot recommend this hostel
Comment from Hotel Management
11 Jan 2019 by Iñaki, Hotel Management
Good morning, Matthew.
I am the recepcionist that received you first day. You had booked for 3 nights, and just in the check in, you said to be only 2 nights, that if it could be refound one night money. You were replicated it was imposible by our policy cancelation.
You didn´t like the room, even being alone in the room, so We placed you to another one. Even in the second night you moved to a third room by your complains.
About the music We try to play it in order to create a nice ambient without noisy or strange music.
About the beds I cannot say you nothins at all. Our Hostel is only 2 years old, so.
About the parking, it´s tiny, We know, but it is free so We try to fill with the most client´s cars possible, to help as many as We can. In a city where the parking is quite expensive.
Until the last minute you kept looking for the money back, that was your intention since the first moment, complening about everything, even being alone in the room.
I am sorry about this situation.
by A verified traveler
Posted 24 Dec 2018 on Hotels
Comment from Hotel Management
26 Dec 2018 by Iñaki, Hotel Management
Thanks for your visit.
