Ratings based on 153 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The staff was so kind and helpful. The property is beautiful and a very convenient location. I can highly recommend this place.
by A verified traveler
Posted 22 Apr 2024
Like being in nature without the camping or glamoing.
by A verified traveler
Posted 6 Apr 2024
Overall, this place is very nice. We liked the open foyer area and the vibes. We were a bit disappointed by the bedroom which has a bit of a hostel feel to it. The staff was also uneven: very friendly one day, a bit short the next. The French helper/waitress for instance did not smile much. The communal dinner could have been fun, but the wine they had (only 1-2 types) was absolutely awful and not cheap. Also, I ordered the steak "very rare" but it came well done. They were kind enough to substitue, but the second one I got was still fridge-cold, almost as to spite me....
Comment from Hotel Management
6 Apr 2024 by Joel, Hotel Management
Sorry you had a bad experience Sir. Our helper was at the end of her 4 month Vonlonteer contract, thinking of the beach.. We have been offering our 5 sorts of wine for a decade now, without negative comments, but we do take yours in consideration.We thank you for choosing us! Cordially,
by A verified traveler
Posted 2 Apr 2024
Great host, food, and stay
Comment from Hotel Management
6 Apr 2024 by Joel, Hotel Management
Thanks for stopping by!! Much appreciated.
by A verified traveler
Posted 26 Mar 2024
Fantastic property with beautiful views. Most of the irritants that others reviewed didn’t bother us at all (small shower, no A/C, etc) other than the paper thin walls. You can absolutely hear everything from all your neighbours. I don’t necessarily think it was the walls but more that because there is no A/C, everyone has all their windows open.
The food was absolutely fantastic and the owner Joel was very attentive and a pleasure to talk to! I would definitely stay here again!
Comment from Hotel Management
6 Apr 2024 by Joel, Hotel Management
thank you for your nice comments. It has been hot, all rooms kept their shutters open and do we admit a deficiency in noise insulation. We look forward to receive you again.
by A verified traveler
Posted 12 Mar 2024
it was 90F and no a/c, no shampoo/conditioner, very very timy bathroom. for a place that is so expensive, basics were missing.
positive - food was great. views are great everyone in staff is super attentive and helpful.
the chocolate tour is awesome.
night safari was a waste of money. would not recommend.
my take is that it is an overpriced place for amenities it offers, and would probably go there just for the food.
Comment from Hotel Management
6 Apr 2024 by Joel, Hotel Management
Thank you for visiting us.
by A verified traveler
Posted 1 Mar 2024
Beautiful gardens and a great view of Mt. Tenario.
The food was very good and the steak was the very best we had in Costa Rika.
Comment from Hotel Management
2 Mar 2024 by Joel, Hotel Management
Thank you for coming and for writing your comments. All the best.
by A verified traveler from Lakeville
Posted 11 Feb 2024
Comment from Hotel Management
5 Mar 2024 by Joel, Hotel Management
Thank you!
by A verified traveler
A Costa Rican perfection
Posted 5 Feb 2024 on HotelsThis hotel was perfect for many reasons. The cuisine was exceptional and artistically presented. The service was impeccable. Best of all were the gardens resplendent with a wide variety of flora, birds and butterflies.
Comment from Hotel Management
2 Mar 2024 by Joel, Hotel Management
Thank you ever so much. If perfection does exists. Very happy you enjoyed fully our property. Thank you for booking your stay with us.
by A verified traveler
Posted 24 Jan 2024
