Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
I accidentally booked wrong dates and didn't realize until it hit my charge card and called the hotel to see if they would do anything and was told no.. nothing they would do. Not doing this anymore
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Julie, We're sorry to hear about your booking experience. For any concerns about charges or booking modifications, we recommend contacting our management team directly for further assistance. Your feedback is valuable in improving our services moving forward.
by A verified traveler
Posted 29 May 2024
👍
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Valerie,Thank you for taking the time to share your feedback with us. We value your comments and will use them to improve our services for future guests. We hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 19 May 2024
The room we were placed in had no manual deadbolt on one of the external doors and the room was pretty outdated and the a/c seemed to be barely working. Also, we could hear quite a bit of noise of people coming and going and we were concerned about our child being woken up at night. We ended up finding nicer accommodations elsewhere and did not complete our stay. Great pricing, but I'd rather pay more to have a more comfortable stay.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Danielle, We're sorry to hear about your experience with us. Our team appreciates your feedback and will use it to make necessary improvements for future guests. For a more updated and quiet stay, please contact our management team to discuss your concerns further. Thank you for sharing your thoughts on your recent stay with us.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Amanda,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any specific feedback you may have so that we can address your concerns promptly.
by A verified traveler
Posted 8 May 2024
Quite clean
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Michael,We appreciate your positive feedback on the cleanliness of our hotel. Your satisfaction is our top priority. Thank you for sharing your experience with us.
by A verified traveler
Posted 28 Apr 2024
I arrived late, aftera 5 hour drive. I lugged my stuff up to my room, which was a dirty room that never got cleaned from the previous guest. The bed was stripped, and all blankets and sheets were on the couch (kinda gross). There was garbage and towels, etc.
When I contacted the front desk, I was asked to come back down and get new keys. He was a nice guy, and it wasn't his fault.
My new room was freezing. It was an upgraded suite, but there was mold in the bathroom, the mirrors had finger prints, and I coupd see the wipe pattern of the rag on the furniture, from their "cleaning". I was exhausted and crashed out.
The following day, I left early for an event nearby. I returned at about 9pm to my room the same as when I left. The bed wasnt made, and no towels were replaced.
I called the front asking for towels, and was asked to come to the front desk to get them. When I arrived, she didnt have towels, and I had to wait for her to go and get some from a closet.
Overall, the staff was friendly, but this hotel seems to be having an issue with their housekeeping crew and operations
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Christyl, We apologize for the inconvenience you experienced during your stay. Our team strives to ensure all guests have a comfortable visit. We appreciate your feedback and will address these concerns with our housekeeping department for improvement. Should you have further comments or need to discuss your stay, please feel free to contact our management directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Apr 2024
They provided an unclean and dirty room. After my complaint, they promptly changed the room.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello HASAN IMAM MEZBAUR, We appreciate you bringing this to our attention and are glad to hear that the situation was resolved promptly. We strive to ensure all guests have a comfortable stay and will address this with our team for improvement. Thank you for choosing to stay with us.
by A verified traveler
Posted 14 Apr 2024
Beds was not comfortable and rooms was not all that clean and stains on the sheets
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Jesse, Thank you for sharing your experience with us. We value your feedback and will address these concerns with our team to ensure a higher standard of comfort and cleanliness for our guests in the future. We appreciate your input as it helps us improve our services for all guests.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Michael, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your input and hope to welcome you back in the future for an even better stay!
by A verified traveler
Posted 24 Mar 2024
The parking lot had trash all over it. My bed had hair in it . My room smelled really bad. They should really do a deep cleaning. The staff was nice and professional.
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Richard,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate team for further review. It's wonderful to hear that you found our staff to be friendly and professional. We hope to have the opportunity to welcome you back in the future.
