Ratings based on 339 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Excellent condo style hotel in Big Bear Lake city.
Close to everything. Property in good condition.
Excellent communication via email / text.
Property doesn’t have A/C, which was OK in May, but could be an issue in summer months.
Comment from Hotel Management
20 May 2024 by SV, Hotel Management
Arkadiy, thank you for taking the time to rate and review your stay with us. We appreciate your feedback, as guest satisfaction is a top priority of ours.
by A verified traveler
Posted 11 May 2024
Older property but kept in good condition. Very personable and helpful. Arrived on Friday at 4pm just in time for complimentary popcorn in the lobby. Only problem was the room above us on the 3rd floor was extremely active from 10pm till almost midnight. Sounded like lots of running or jumping around so perhaps not well insulated between floors. Other than feeling like I was in a lodge from the 1970s, it was a nice overnight stay. I think if returning to Big Bear Lake again, we would choose a lodging option with a view of lake or mountains. We were able to enjoy complimentary donuts in the lobby after an early morning walk to Grizzy Manor for breakfast.
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Mark, thank you for the 5-star rating and review. We appreciate the positive feedback and hope you'll visit again the next time you're planning a trip to the area.
by A verified traveler
Posted 16 Apr 2024
Old school but does the job.
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Louisa, thank you for the 5-star rating and review.
by A verified traveler
Posted 15 Apr 2024
We had the best experience staying here!. Every staff member we passed was pleasant, made a point of saying hello. we ask a question one time they offered to come to our room and show us what to do. The communication was amazing and the accommodations were perfect. We can’t wait to come back here again.
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
We're delighted to hear you had a pleasant experience with us. Thanks for the 5-star rating and positive feedback.
by A verified traveler
Posted 3 Apr 2024
For the price, this place was excellent.. very well stocked kitchen and bedding closet. Heating worked great and the front desk was always friendly and helpful
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Iggie, thank you for the 5-star rating. We're happy to hear you enjoyed your stay and appreciate the positive feedback.
by A verified traveler
Posted 1 Apr 2024
Clean property with roomy bedroom and living area that both had fire places. It had a fully equipped kitchen where we made our Easter dinner. The property is centrally located between the village and ski resorts.
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Raymond, thank you for the 5-star rating and review. We appreciate the positive feedback. We're happy to hear that the accommodations met your needs.
by A verified traveler
Posted 1 Apr 2024
This property surpassed my expectations; it was clean, had a cabin charm, and was very family friendly. Definitely would stay again!
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Ashley, thank you for the 5-star rating. We're happy to hear that you enjoyed your stay. We look forward to hosting you again.
by A verified traveler from Laguna Niguel
Posted 1 Apr 2024
Surprisingly large unit! It had everything we needed and more!
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Kristin, thank you for the 5-star rating. We're happy to hear you had a pleasant stay.
by A verified traveler
Posted 30 Mar 2024
Super spaciois and close too slopes!! Perfect spot!
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Ana, thank you for the 5-star rating. We're happy to hear that you enjoyed your visit and found the location to be convenient.
by A verified traveler
Posted 28 Mar 2024
This was a great property for a quiet getaway. The front desk was beyond accommodating and checked in to see if we ever needed anything. We will definitely be coming back!
Comment from Hotel Management
16 May 2024 by SV, Hotel Management
Chrstopher, thank you for the 5-star rating and review. We're happy to hear that you enjoyed your stay with us and look forward to hosting you again for a future visit.
