Ratings based on 439 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by Jonar, Hotel Management
Dear Bart,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team
by A verified traveler from LOS ANGELES
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Jonar, Hotel Management
Dear Jose,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Jonar, Hotel Management
Dear Traci R,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team
by A verified traveler
Posted 4 Apr 2024
Honestly not even worthy of 1 star. Photos do not look like actual room. Dirty. Run down.
Comment from Hotel Management
4 Apr 2024 by THANK YOU, Hotel Management
"Dear Meghan,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"
by A verified traveler
Posted 30 Mar 2024
Customer service was very helpful
Comment from Hotel Management
2 Apr 2024 by Omeo Suites Team, Hotel Management
Dear Jaime,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites Big Bear. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,
by A verified traveler from Las Vegas
Posted 26 Mar 2024
Nice bathrooms
Comment from Hotel Management
27 Mar 2024 by Jonar, Hotel Management
Dear Stanley,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team
by A verified traveler
Posted 16 Mar 2024
Feel asleep at 10pm and we awoke to our TV being turned on at 11. Someone was controlling our TV from outside the room. We tried to turn it off and it would immediately turn back on and start flipping though channels. For 10 minutes we tried to turn off the TV and it would get turned back on until we finally unplugged it. Then at 12:30 we woke up to our overhead light being turned on. We searched around the room for 10 minutes trying to see if it was controlled by a light switch but couldn’t find anything. We had to walk down to the lobby to find a maintence worker. We told him about our issue and he said he had a remote that he was testing out and it must’ve turned on our light. He brought it up to our room and sure enough it worked to turn it off. Extremely weird. Not to mention I pushed the microwave back on the table to make more space for my bags and there was a cigarette butt underneath it. Never had such a bad experience like this. Who wants to wake up at 12:30am before a ski day to your light being turned on with no explanation and no way to turn it off?
Comment from Hotel Management
17 Mar 2024 by THANK YOU, Hotel Management
"Dear Gianna,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"
by A verified traveler
Posted 12 Mar 2024
Electricity was out. Could not take showe becy
Comment from Hotel Management
12 Mar 2024 by Jonar, Hotel Management
Dear Mohamed,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team
by A verified traveler
Posted 5 Mar 2024
Walkable nice place
Comment from Hotel Management
7 Mar 2024 by Jonar, Hotel Management
Dear Lorna,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
6 Mar 2024 by THANK YOU, Hotel Management
"Dear Pema,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team
