Ratings based on 536 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 25 Sep 2020 on Hotels
Good
Comment from Hotel Management
28 Sep 2020 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
1 out of 5
by A verified traveler from Manitowoc

Posted 14 Mar 2020
Staff was incredibly rude. Had to leave leave early because of the Coronavirus and staff was not willing to work around this and charged me for the night I could not stay, even though I checked out by 9 AM, the front desk was incredibly rude and did not care about the situation. Will NEVER stay there again and would tell others not to as well.
Comment from Hotel Management
20 Apr 2020 by Kerstin Markmann, Hotel Management
Dear guest Thank you so much for the review. Please apologize the inconveniences you described regarding your stay. We are very sorry to hear about your experience upon departure. At the same time we say "Thank You" for your honest review. It is clearly very important for us the hear your opinion. Of course you have announced your early departure date on time. We will be happy to credit you the cost of the last night. Please let us know if the amount can be charged to the credit card you used to pay the bill on site. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Kerstin Markmann management
3 out of 5
by A verified traveler

Golden Tulip over Weihnachten

Posted 28 Dec 2019 on Hotels
Carpet reeks throughout the hotel and actually shows stains and dirt. Contributes to a significant immediate impression unfortunately in the wrong way. Bathroom had no ventilation to get rid of developing steam while in the shower. Shower really is a bathtub with swing door and lets plenty of water accumulate on the floor. If comfort is not of importance the Golden Tulip is a good option as location is great
Comment from Hotel Management
30 Dec 2019 by Kerstin Markmann, Hotel Management
Dear guests Thank you so much for the review. Please apologize the inconveniences you described regarding your stay. We are very sorry to hear you did not enjoy the stay. At the same time we say "Thank You" for your honest review. It is clearly very important for us the hear your opinion. The mentioned issues regarding the cleanliness are already taken care of and will be resolved immediately. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Kerstin Markmann Golden Tulip Bielefeld City
3 out of 5
by A verified traveler

Posted 15 Oct 2019 on Hotels
:) The location is great. Right in the city center. The receptionist was helpful. Strong WiFi connection. :( The mattress and pillows were very uncomfortable. There is no ramp at the entrance, you need to lift your luggages. The hotel needs a refurbishment.
Comment from Hotel Management
23 Oct 2019 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
4 out of 5
by A verified traveler

Posted 23 Sep 2019 on Hotels
Comment from Hotel Management
26 Sep 2019 by Kerstin Markmann, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben für eine Bewertung. Ihre Rückmeldungen helfen uns dabei, uns und unseren Service zu überprüfen und zu verbessern. Haben Sie nochmals vielen Dank für Ihr Feedback und wir würden uns freuen, Sie wieder einmal bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Kerstin Markmann und Team Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
4 out of 5
by A verified traveler

Posted 5 Sep 2019
Great location. While it is all clean it has seen much better days.
Comment from Hotel Management
18 Sep 2019 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
5 out of 5
by A verified traveler

Great room, great location, great price

Posted 28 Aug 2019 on Hotels
When my first given room proved to be too noisy, staff immediately gave me another one. The rooms are large, clean and comfortable; the hotel is within walking distance of all points of interest. Staff were very friendly and helpful at all times.The room had a small fridge and a water kettle, which was very convenient.
Comment from Hotel Management
18 Sep 2019 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to tell us about your experience at the Golden Tulip Bielefeld City. We are glad to hear that you had a good time in our house. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope to welcome your again in the future. Yours sincerely, Kerstin Markmann and team
4 out of 5
by A verified traveler

Standard hotel with great value for money

Posted 28 Aug 2019 on Hotels
The hotel is well located and the services on offer are good but more can be done. Especially as the rooms can be uncomfortable to sleep in without an air condition during summer months with the significant rise in temperature.
Comment from Hotel Management
4 Sep 2019 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to write a review. Your feedback is very important for us to check and improve our service. Unfortunately our hotel does not have airconditioning, but only a central ventilation system, which is pushed to the limit on hot days. We apologize for these inconveniences. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
5 out of 5
by A verified traveler

Great place to stay

Posted 20 Aug 2019 on Hotels
Great location in the old town, convenient for walking up to the Sparrenburg Castle and a pleasant walk to the main shopping area. The hotel was smart, clean and well provided for with convenient underground parking and friendly helpful staff. Thoroughly enjoyed our stay.
Comment from Hotel Management
4 Oct 2019 by Kerstin Markmann, Hotel Management
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
4 out of 5
by A verified traveler

Posted 3 Aug 2019 on Hotels
Comment from Hotel Management
5 Aug 2019 by Kerstin Markmann, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben für eine Bewertung. Ihre Rückmeldungen helfen uns dabei, uns und unseren Service zu überprüfen und zu verbessern. Haben Sie nochmals vielen Dank für Ihre Feedback und wir würden uns freuen, Sie wieder einmal bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Kerstin Markmann und Team Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team
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