Ratings based on 70 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good hotel. Good service.
Posted 10 Feb 2024 on HotelsLovely clean hotel. Good service. Bit limited on drinks in the bar, but ok. Good breakfast. Would stay again.
Comment from Hotel Management
12 Feb 2024 by Manager, Hotel Management
Thank you for your great review. We don't understand the limited drinks comment? We have 7 ciders, 5 lagers, 3 bitters, a huge wine list, walls of spirit and a vast amount of soft drinks. We hope to welcome you again soon.
by A verified traveler
A friendly welcome
Posted 26 Oct 2023 on HotelsThe team was incredibly welcoming, and looked after me well. I had a lovely evening meal, and they were kind enough to do an early breakfast for me, as I was doing a long-distance walk and needed to make the most of daylight hours. The room was quite compact, and it is clearly an older building, but was comfy enough for me. The bathroom was compact, but certainly not cramped.
by A verified traveler
Posted 6 Oct 2023
Good food clean & comfortable hotel, nice owner.
Enjoyed our stay.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Nice hotel, very convenient position and easy parking.
Comment from Hotel Management
27 Sep 2023 by Manager, Hotel Management
Thank you very much for your review Michael. We are really pleased you enjoyed your stay and hope to welcome you again in the future.
by A verified traveler
Posted 8 Aug 2023
The most unhygienic hotel I’ve ever stayed in. Arrived around lunchtime and ordered some food in the pub. Upon sitting down we noticed food scraps all over the floor, the table was filthy and the wall behind the booth was covered in mould. We couldn’t lean back as we would have got mould in our hair/on our clothes. The staff were friendly and were able to get us into our room well ahead of check-in time but unfortunately the cleanliness of the hotel completely overshadowed the whole experience. The rooms were a decent size but everything was so old - the sheets, towels and pillows looked about 10 years old. I actually couldn’t bring myself to sleep under the sheets and slept with my coat over me. There was mould in the shower and spiders. The room got quite cold at night so I left the plug-in heater running for an hour or so before falling asleep. I woke up to a spark from the heater and realised it had died. It was a great location for what we were doing in Devon but would never stay there again. I heard of friends of friends who actually couldn’t do another night at the hotel and went back to London early.
Comment from Hotel Management
8 Aug 2023 by Manager, Hotel Management
Dear Hannah,We are sorry you found your experience below par. There is no mould on the wall. This is a 400 year old original Inn, not a prefab. The towels are exactly 1 year old, the pillows just a month old with protectors and we have brand new bedding. There are always spiders in old buildings and webs do appear overnight. As fastidious as the cleaners are, they do not maintain a night watch vigil, it is part and parcel of being nestled in the countryside. We apologise if your table was not clean prior to sitting down.I think you really need to report any problems to management so that something can be done to rectify any issues you may have. Slamming a business unnecessarily does no justice to you or anyone else. The friend of a friend story, is just that, a story. Unfortunately they left a day early as they had to attend to a sick relative. Please do not spread untruths. Best wishes, West Country Inn
by A verified traveler
Posted 22 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Owner, Hotel Management
Thank you for your fantastic review Bob. We hope to host you again in the future.Kind regards,West Country Inn
by A verified traveler
Lovely, Odd Inn
Posted 14 May 2023 on HotelsHad a lovely short stay, food was delicious and the hostess was fantastic. Will be returning next time we travel that way.
Comment from Hotel Management
8 Jun 2023 by Owner, Hotel Management
Thank you very much for the great review. We are really happy you enjoyed your stay with us and hope to host you again in the future.Kind regards.West Country Inn
by A verified traveler
Posted 22 Feb 2023 on Hotels
Comment from Hotel Management
23 Feb 2023 by Manager, Hotel Management
Dear Phillip. We would be very interested to know why you found us "terrible?" You and your colleague arrived to pre warmed rooms, enjoyed a meal of BBQ ribs with a large salad, corn on the cob, premium fries, cob corn with butter and a dish of coleslaw each. Your food was made fresh to order and not pre-packaged. You never gave us even a hint of criticism or voiced any concern. Reviews like these are upsetting to our staff when they are doing everything in their power to provide and enjoyable and comfortable stay. For whatever possible reason, we are sorry you found us to be "terrible".
by A verified traveler
Long weekend
Posted 13 Sep 2022 on HotelsHotel staff very friendly and would help you with anything. Rooms very comfort and you have everything you need.
Food excellent and good portions. Did not have to wait long for food
Comment from Hotel Management
15 Sep 2022 by Manager, Hotel Management
We are absolutely delighted to have provided you with an excellent stay with excellent food. The staff will be very grateful to know that you enjoyed your long weekend. We hope to see you and welcome you again one day. Best wishes,The West Country Inn Team.
by A verified traveler
faulty towers would get five stars in comparison
Posted 31 Aug 2022 on Hotelsarrived early to find placed locked up so left , came back 15 min before alloted time and was greeted by you are not expected until 5pm but ill let you in .
later was told we were not booked for breakfast but can if wanted , then said you would be better going to Mc Donalds , return Sunday for evening meal the chef( only person on site ) says no meals tonight normal Sunday roast but they are all gone and can't be bothered to cook anything .
the room was never serviced and as result nothing on the tea tray for morning cup . we left
Comment from Hotel Management
15 Sep 2022 by Manager, Hotel Management
Dear Peter, Thank you for your review but we do not tolerate exceptionally rude people which is exactly as your strap line proves. We will leave it there. The staff have absolutely refuted your remarks and have assured that you have fabricated your rendition of the facts. We are sorry that sarcasm is a factor of your review. We act appropriately and if you are rude to our staff, do not expect them to be receptive to your bad manners and behaviour.Thank you from the West Country Team for your review.
