Ratings based on 492 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Reasonable (superior) room, if a little dated. Good space for clothing etc. and the bed was pretty big too. Just a shame about the staff. Particularly I felt for Ivan in the bar who was generally quite diligent but was just one person whom we felt wasn't best treated by colleagues. The staff need to get together as a proper team.
by A verified traveler
Posted 7 Jun 2024
The location was perfect for us
by A verified traveler
Posted 5 May 2024
The single use slippers offered by the hotel d not fall in line with current sustainability needs. Please get rid of them
by A verified traveler
Posted 14 Apr 2024
Spectacular facility, small dinner large breakfast selection
by A verified traveler
Posted 30 Mar 2024
Gym and spa were very good.
Fairly clean and very friendly staff.
Main complaint is the bed was very soft and uncomfortable.
by A verified traveler
A Little Bit of R and R
Posted 19 Mar 2024 on HotelsWe booked this hotel and spa for a 2 night break. Staff were welcoming and informative. Our room was spacious and comfortable, with a Coffee Machine and kettle for tea.
The leisure facilities were clean and tidy with a few loungers and chairs around the pool. There were 2 large spa pools, a swimming pool, steam room and sauna. Robes, towels and slippers were provided at reception. Lockers required you to enter your own 4 digit code so no need to “scrabble around” for a £1.00 coin.
Breakfast was very busy on the Sunday morning and perhaps they would have benefitted from an extra member of staff to either seat people or clear tables as the 2 that were on duty were rushed off their feet! Monday morning on the other hand was quiet and steady. Dinner in the restaurant on Sunday night was delicious. On all occasions the staff were welcoming and cheerful.
We hope to return soon.
by A verified traveler
Great hotel, except for the bed.
Posted 18 Mar 2024 on HotelsGreat venue and the service was excellent. The room was very nice, but the bed was old and saggy, not comfortable at all.
by A verified traveler
Hotel is very tired and run down. Poor
Posted 17 Mar 2024 on HotelsVery disappointing. Paid £271 for executive room on a Saturday night. Room was dated, carpets smelly, TV tiny and from around 2001, no fridge, definitely NOT executive. Hotel is very tired and run down. Carpets are all old and smelly. Looks like hotel hasn’t been touched for 25+ years. The room was worth £120 no more. Will never stay there again. Staff are very good. Lovely guy called David is very attentive and new manager seems genuinely concerned at the condition but the owners need to pull their fingers out and spend some money. It’s terrible! The setting is lovely. The spa and pool are ‘ok’ but tired. Rooms simply terrible!
Food was also terrible. Barely edible and over priced.
by A verified traveler
Nice place but don’t bother with the cocktails!
Posted 26 Feb 2024 on HotelsOverall we had a great stay. The room was good, and the spa facilities were lovely. We both had amazing massages.
The only down side really was the restaurant as when we arrived for dinner, there was no steak or chicken left. It made the menu quite restrictive. What we ended up ordering was nice though.
We also had a cocktail in the bar, my porn star martini was awful, basically vodka with j2o and they charge extra for the Prosecco shot which is a basic part of the cocktail!
by A verified traveler
Posted 18 Feb 2024 on Hotels
