Ratings based on 277 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vashon
Posted 11 Apr 2024
The staff who met us by our car, after easily entering the lot to park, was professional and informative and even joyful. The front desk arranged our dining. The restaurant and bar were lovely. We won’t bother considering other accommodations in Biarritz in the future!
Comment from Hotel Management
15 Apr 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Stéphanie,Thank you for this positive review of your stay.We are thrilled to hear that our staff's professionalism and joy set a positive tone for your stay and that you liked our restuarant and our bar. Your intention to return to Regina Experimental Biarritz is the highest compliment we could receive. The entire team is looking forward to welcoming you back, ensuring that each visit is as memorable as the last.Warm regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 5 Mar 2024
Service at Regina Experimental was excellent - the staff are extremely friendly and genuinely happy to help with any thing!
Comment from Hotel Management
10 Mar 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Stéphanie,Thank you for your review, our teams were delighted to contribute to make your stay enjoyable and thank you for your very kind words.We look forward to welcome you back to Regina Experimental Biarritz,Best regards,Stephanie Digeon, General Manager
by A verified traveler from SAN DIEGO
Posted 19 Feb 2024
The staff are out of this world at the Regina. Truly above and beyond. We ended up dropped off on a bus stop outside of town with no directions at taxi and site. They sent a car for us without question and we’re completely helpful warm and knowledgeable for our entire stay. I had the Regina 22 years ago and never forgotten it. My family and I have fond memories of it from 2002 and could not wait to get back there. It’s now been renovated in a very cool style with flickers of the grand Budapest. hotel and still very unique, and one of a kind. you did not disappoint. I won’t wait so long to come back the next time. And a grand merci à toutes et tous.! c’était vraiment magnifique
Comment from Hotel Management
21 Feb 2024 by Stephanie Digeon, General Manager, Hotel Management
Dear Lisa,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that you had such a nice experience with us and that our team provided exceptional service, going above and beyond to ensure your comfort and satisfaction - their dedication is indeed one of our hotel's greatest strengths. It's delightful to learn that our recent renovations have resonated with you, capturing the essence of uniqueness while paying homage to historical elegance. The design elements, inspired by the grandeur of the past with a contemporary twist, aim to provide an environment as memorable as the service. Your acknowledgment of the room cleanliness, hotel condition, and amenities reflects our commitment to excellence in all aspects of our guest experience.We look forward to welcoming you back.Kind regards,Stephanie Digeon, General Manager
by A verified traveler from Newburgh
Posted 24 Oct 2023
Comment from Hotel Management
26 Oct 2023 by Stephanie Digeon, General Manager, Hotel Management
Dear Alfonso,Thank you very much for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Best wishes,Stephanie Digeon, General Manager
by A verified traveler
Posted 23 Oct 2023 on Hotels
Very stylish hotel with very comfortable beds.
Comment from Hotel Management
26 Oct 2023 by Stephanie Digeon, General Manager, Hotel Management
Dear Seamus,Thank you for taking the time to share your opinion with us.We are delighted that you were happy with our hotel and appreciated our comfy beds, we understand that a good night's sleep is so very important.We are pleased to hear that you appreciated our hotel's design concept.We hope to welcome you back.Best wishes,Stephanie Digeon, General Manager
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Stephanie Digeon, Directrice générale, Hotel Management
Chère Linda,Merci pour cette appréciation maximale.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir parmi nous. Bien à vous,Stephanie Digeon, Directrice générale
by A verified traveler
Posted 22 Sep 2023
Beautiful art deco building with sympathetic, classy renovation. Incredible sea views, a little out of the main town with killer hill on return which didn't detract from our enjoyment.
Comment from Hotel Management
23 Sep 2023 by Stephanie Digeon, General Manager, Hotel Management
Dear Geraldine,Thank you for your review.We are delighted to hear that you appreciated the classy renovation of our beautiful art deco building and enjoyed the incredible sea views. Our location, a little away from the main town, allows our guests to experience the tranquillity of the coast while still being close to the city centre.We understand that the hill on the way back to the hotel might be challenging for some guests, but we are glad it didn't detract from your overall enjoyment. We are always looking for ways to improve our guests' experiences, and your feedback is valuable to us.We hope to welcome you back in the future. All the best,
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Stephanie Digeon, General Manager, Hotel Management
Dear Guest,Thank you for positively reviewing your visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would be delighted to welcome you back on another occasion.Kind regards,Stephanie Digeon, General Manager
by A verified traveler
Posted 16 Sep 2023 on Hotels
There was no bellboy at check in and the elevator from the parking to the lobby was not working so the 90-pound lady receptionist and yours truly had to become weight lifters. The air conditioning didn’t cool the room at all. We received a small refund at check out but that didn’t make up for our disappointment.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Stephanie Digeon, General Manager, Hotel Management
Dear Mark,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Stephanie Digeon, General Manager
