Ratings based on 321 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Lovely hotel
Kind and very helpful staff
by A verified traveler
Posted 21 Sep 2023
The personal we’re not friendly. Upon check in the other couple were given an upgrade at no additional cost. When my wife asked the receptionist was it possible to get an upgrade as welll she was very short with my wife saying she would have to check with the manager. We went to our room which was very small the phone wrang and my wife answered and was told an upgrade was not possible and hung up. Rude people! Never stay here again.
Comment from Hotel Management
25 Sep 2023 by ., Hotel Management
Dear Sir,Thank you for taking the time to share your experience with us.We are sorry that the service did not meet your expectations.We have taken note of your comments and rest assured that our various departments would consider them. Your feedback should allow us to continue to improve and to pursue our efforts,Hoping to keep your confidence and have the pleasure of welcoming you again,Please receive, Dear Sir, our sincere thanks,Armel DE LAAGEGeneral manager
by A verified traveler
Beside the seaside
Posted 28 Aug 2023 on HotelsGreat location, near beach and restaurants, and helpful staff. The building itself is an art deco gem and the rooms have the same style.
by A verified traveler
Posted 18 Aug 2023 on Hotels
by A verified traveler
Posted 17 Aug 2023 on Hotels
by A verified traveler
Posted 12 Jun 2023
by A verified traveler
Posted 4 Jun 2023
The Mercury Biarritz was in a perfect location. Everything was within walking distance. The hotel was very clean, beds were very comfy. The staff at the front desk were very friendly and helpful!
by A verified traveler
Perfect for a city break
Posted 17 May 2023 on HotelsGreat for a 3 day city break as a couple. Perfect location, excellent breakfast.
by A verified traveler
Posted 10 May 2023
super good location，close to everything，nice staff，clean room and comfort bedding.
by A verified traveler
Posted 28 Nov 2022
The views overlookng the Atlantic are awesome. The restaurants and shops are 2 minutes walk, cant wait to go back.
