Ratings based on 249 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
One of the best experiences
Comment from Hotel Management
12 May 2024 by Vincent Poulingue, General Manager, Hotel Management
Dear guest,Thank you very much for taking the time to share such lovely comments following your recent stay at the Hotel du Palais. It was a great pleasure to welcome you and we genuinely value and appreciate your feedback.We are truly thrilled to read that we were able to exceed your expectations during your recent stay in our Palace. We hope to have the pleasure of welcoming you back for another memorable stay in the near future.
by A verified traveler from Alamo
Posted 21 Apr 2024
Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!
Comment from Hotel Management
22 Apr 2024 by Vincent Poulingue, General Manager, Hotel Management
Dear Guest,Thank you very much for taking the time to share such lovely comments following your recent stay at the Hotel du Palais.From the moment you checked in, it's wonderful to know that you found the experience delightful. We're also delighted that you enjoyed a room upgrade! It's always our pleasure to provide our guests with the best possible accommodations to enhance their comfort and enjoyment.Our team takes great pride in delivering exceptional service, so it's fantastic to hear that you found them courteous and accommodating. And of course, extending that warmth and hospitality to your furry friend is something we're always happy to do. Thank you for choosing to stay with us, and we can't wait to welcome you back for another memorable experience soon!Best regards
by A verified traveler
Posted 9 Apr 2024
Exceptional experience
One of the best hotel by the beach
Hotel with great location, history and beautiful interior design.
I can’t wait to be back there again.
Comment from Hotel Management
10 Apr 2024 by Vincent Poulingue, General Manager, Hotel Management
Dear client, Thank you for taking the time to share your "exceptional experience" at the Hotel du Palais on Expedia.We are thrilled to hear that you thoroughly enjoyed your stay with us and that we were able to provide you with a true palace experience.It is wonderful to know that you appreciated the rich history of our hotel as well as our ideal location by the ocean.We look forward to welcoming you back to the Hotel du Palais in the near future for another memorable stay.Yours faithfully,
by A verified traveler from Alamo
Posted 24 Mar 2024
I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.
Comment from Hotel Management
25 Mar 2024 by Amandine, Guest relation Director , Hotel Management
Dear guest,Thank you very much for taking the time to share such lovely comments following your recent stay at The Hôtel du Palais.Your powerful and detailed words are more than an award for us! They are a very strong token of motivation for all of us to daily continue to deliver this unparalleled luxury quality of service. Furthermore, we are especially grateful for your special recognition of our dedicated service members, who work diligently every day to ensure that our guests have the best possible experience. Our front desk staff, in particular, take great pride in being the first representatives of our hotel and they strive to leave a lasting impression by embodying our values of exceptional French hospitality.We hope to have the pleasure of welcoming you back to the Hôtel du Palais for another memorable stay in the near future. Best regards,Amandine Lalanne-clauxGuest relation Director
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Posted 25 Oct 2023 on Hotels
by A verified traveler from Alamo
Posted 15 Oct 2023
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 29 Sep 2023 on Hotels
by A verified traveler from miami
Posted 27 Sep 2023
Nice stay second time, Happy
Comment from Hotel Management
27 Sep 2023 by Vincent Poulingue, General Manager, Hotel Management
Dear Guest,We are so grateful that you took from your time to share your experience in our palace.Your loyalty and attachment to this establishment remain our greatest reward. We are delighted to learn that the services you have received have once again lived up to your expectations.We are committed to providing our guests with a truly exceptional experience, creating a discreet yet warm atmosphere in which your well-being is our sole concern. We are pleased to hear that you have appreciated this.We hope to have the pleasure of welcoming you back very soon to enjoy another unique experience at the Hôtel du Palais.Sincerely,Vincent PoulingueGeneral Manager
