Ratings based on 796 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2023 on Hotels
This is spacious room although basic
Comment from Hotel Management
16 Nov 2023 by La réception, Hotel Management
Good morning,We are delighted that your stay was as agreed in our establishment.Hoping to see you again very soon.Have a good day
by A verified traveler from Fort Lauderdale
Posted 2 Oct 2023
Good property, close to the train station, but far from the city centre. Good attention. From the staff.
Comment from Hotel Management
3 Oct 2023 by The reception, Hotel Management
Dear Maria,We thank you for taking the time to leave your comment.We look forward to welcoming you to the Campanile de Biarritz,Best regards,
by A verified traveler
Posted 1 Oct 2023
Comment from Hotel Management
23 Oct 2023 by La Réception , Hotel Management
Cher Monsieur José, Nous vous remercions pour avoir pris le temps de laisser votre note. En espérant vous accueillir prochainement, Bien Cordialement,
by A verified traveler from Santa Barbara
Posted 16 Sep 2023
The woman at reception was extremely friendly and helpful because we arrived a little early and she accommodated us.
Comment from Hotel Management
18 Sep 2023 by Reception , Hotel Management
Dear Mr. Brian, We thank you for your comment and are delighted that you had a pleasant stay with us. We hope to see you soon at Campanile Biarritz, Yours sincerely
by A verified traveler
Posted 15 Aug 2023
Unfortunately the room was damp and smelled
of urine. The toilet also smelled like it had not been cleaned before we checked in. Location is convenient though.
Comment from Hotel Management
17 Aug 2023 by Reception , Hotel Management
Dear Mrs LEILANI, Thank you for your comment.We have taken your comments into account and apologise for any inconvenience caused.If you have any problems in your room, please do not hesitate to contact reception. Yours sincerely
by A verified traveler
Posted 12 Jul 2023
Great location if arriving via bus or catching a flight from Iraty airport. Very serviceable accommodation, but we found the beds could be just a little more comfortable.
Comment from Hotel Management
21 Jul 2023 by la réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler from Storrington
Posted 23 May 2023
Comfortable overnight stay
Comment from Hotel Management
27 May 2023 by campanile biarritz, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 30 Aug 2022 on Hotels
Comment from Hotel Management
3 Sep 2022 by La Réception, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Awful
Posted 27 Jul 2022 on HotelsWhen we went to pay for our meal the first bill included the buffet, main course and desert for each of us when we had only had a main course each. We had also ordered two pichets of wine to have with our meal and were shocked when we were presented with a bill for 38 euros for the wine! It took two more attempts to actually get a bill which reflected what we had ordered and we were left feeling that this had been a deliberate attempt to overcharge us in the hope that we would not notice.
The room was shabby with a badly stained carpet and there were hairs in the bath. We have stayed here 4 times before but will not be doing so again.
Comment from Hotel Management
30 Jul 2022 by Johan, Hotel Management
Madame, Monsieur,
Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Better than expected
Posted 24 Jul 2022 on HotelsAlthough the hotel is on the outskirts of the town and could have been noisy due to its proximity to the airport, the no 7 bus leaves from just opposite the hotel every 15 minutes and takes you directly (no atops) into town for 1.40€ (last bus is at midnight) and there don't seem to be any planes departing late or early so there is no disturbance from the airport.
Considering the eye watering prices of hotels closer to town, the Campanille is a great option for an overnight stop off.
Comment from Hotel Management
25 Jul 2022 by La réception, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
