Ratings based on 378 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great location for an overnight stop over.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by The Golden Tulip Reims team, Hotel Management
Bonjour Lisette, merci pour vos commentaires! Nous sommes heureux que vous ayez passé un bon moment pendant votre séjour. S'il y a quelque chose que vous pensez que nous pourrions faire encore mieux, n'hésitez pas à nous le faire savoir. Nous serions heureux de vous accueillir à nouveau chaque fois que vos voyages vous ramèneront sur notre chemin!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
21 Apr 2024 by The Golden Tulip Reims team, Hotel Management
Hello Luc, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
21 Apr 2024 by The Golden Tulip Reims team, Hotel Management
Hello Adele, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!
by A verified traveler
Posted 5 Apr 2024
Very pleasant stay on a road trip. Easy to find andgood parking. Pleasant staff.
Comment from Hotel Management
21 Apr 2024 by The Golden Tulip Reims team, Hotel Management
Hello Jeremy, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!
by A verified traveler
Posted 1 Apr 2024
I showed up at the end of a long drive, with my cat and they couldn't have been more friendly or accommodating. Staff were a lovely bunch and the suite was fantastic.
Comment from Hotel Management
3 Apr 2024 by The Golden Tulip Reims team, Hotel Management
Hello Jason, we're thrilled to hear your stay with us was a perfect ending to a long drive, especially with your furry friend! It sounds like our staff went the extra mile to make you and your cat feel welcome and comfortable. That's fantastic service, and we appreciate you mentioning it! We're also delighted to hear you enjoyed the spaciousness and comfort of the suite. It's always rewarding to know we provided the perfect place to relax and unwind after a long journey. We hope to welcome you and your cat back again soon for another relaxing stay!
by A verified traveler
Posted 19 Feb 2024
Hotel is clean, modern, in good condition, with easy parking.
Comment from Hotel Management
2 Mar 2024 by The Golden Tulip Reims team, Hotel Management
Hello Paul, thank you for your review! We're delighted to hear you found our hotel clean, modern, in good condition, and with easy parking. We strive to provide a comfortable and convenient experience for all our guests, and your feedback confirms we're on the right track. We look forward to welcoming you back again soon!
by A verified traveler
Posted 16 Feb 2024
An ideal, stop over hotel, with very good facilities and friendly staff.
Would certainly stay over again.
Comment from Hotel Management
2 Mar 2024 by The Golden Tulip Reims team, Hotel Management
Hello Michael, thank you for the glowing review! We're glad to hear you found our hotel ideal for a stopover, and that you appreciated the excellent facilities and friendly staff. Your feedback is valuable to us, as it helps potential guests identify our hotel as a convenient and welcoming option for their travels. We're delighted to know you'd choose us again for a future stay, and we look forward to welcoming you back.
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
3 Apr 2024 by The Golden Tulip Reims team, Hotel Management
Hello Paul, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.
by A verified traveler
Inconvenient and overpriced
Posted 7 Jan 2024 on HotelsHave stayed twice before but will avoid in future. Second time we’ve arrived after a long day of travelling only to find 2 of the 3 food choices are not available leaving very limited food options and most of the local restaurants closed either permanently or temporarily even on a Saturday night.
Also this time room had bare concrete wall (in half of it only?) with exposed hole in it - apparently this is the industrial look they are going for?!
Then for good measure no shower gel left in the shower.
Whole place has gone downhill.
Having planned our journey to go especially to this hotel in the past we will avoid it in future especially as the price has now nearly doubled. Definitely not worth the €320 we paid for a room.
Comment from Hotel Management
7 Feb 2024 by The Golden Tulip Reims team, Hotel Management
Hello Michael,Thank you for taking the time to share your feedback. We value your insights and appreciate you bringing these areas to our attention.We understand your disappointment regarding the limited food options, room design, and missing shower gel during your recent stay. These experiences certainly don't reflect the standards we strive for, and we sincerely apologize for any inconvenience they caused.Rest assured, we're actively working on expanding our menu to offer more diverse options and ensure consistency. We've also addressed the housekeeping oversight to prevent similar lapses in the future.While we understand your concerns about the recent price increase, please know it reflects necessary adjustments to maintain quality and enhance the overall guest experience. We remain committed to offering competitive rates within the market.Your loyalty is important to us. While we respect your decision to explore other options, we'd love the opportunity to regain your trust. Please don't hesitate to reach out directly. Our team is eager to discuss your concerns. We're here to listen and ensure your future experience reflects the genuine hospitality Golden Tulip Reims is known for.Warm regards,The Golden Tulip Reims team
