Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Thank you
by A verified traveler from SOUTHBOROUGH
Posted 26 May 2024
I liked the quietness of the rooms at the end of the hall. Staff was fantastic about moving me away from elevator and ice machine
Comment from Hotel Management
27 May 2024 by Yani, Hotel Management
Hello Brian,Thank you so much for taking the time to share your feedback. It is a pleasure to hear that you had a wonderful stay with us and that you rated your experience a 5 out of 5. We are excited to know that we were able to meet your expectations and make your stay comfortable and enjoyable. We are looking forward to welcoming you back soon for another great experience.Warm regards,Yani OrtizFront Desk Manager
by A verified traveler from Naples
Posted 26 May 2024
First time staying at a Hilton property and feeling as if I was staying at a low budget motel. We were a party of three and we were very uncomfortable. The room was very small and it was hard just moving around. We were placed in the worst room possible and with a close view of other rooms from our window. So close that we kept the curtains closed. The room smelled very bad which made it hard to sleep. We asked if we could have our room changed, but we were told the hotel was booked. We didn’t see very many, so I believe that wasn’t a true statement. The follow day we left to visit family, and upon returning, we saw that the room wasn’t cleaned. I called to ask and was told that I had to request for my room to be cleaned. This is the first time I have heard this at a Hilton property. Not happy about this stay at all.
Comment from Hotel Management
27 May 2024 by Yani, Hotel Management
Dear Charles,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointing experience during your recent stay at our property. Please rest assured that your concerns have been noted and will be addressed with our team to ensure that necessary improvements are made.We strive to provide all of our guests with a comfortable and enjoyable stay, and it is clear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we hope for the opportunity to make it up to you in the future.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to reach out to the hotel and speak with our General Manager. Once again, I apologize for the inconvenience you experienced, and we hope to have the chance to welcome you back for a more pleasant stay.Sincerely,Yani OrtizFront Desk Manager
by A verified traveler
Posted 26 May 2024
Excellent service, will be staying again in the future.
Comment from Hotel Management
27 May 2024 by Yani, Hotel Management
Dear Monica,Thank you for taking the time to provide us with your feedback. We are glad to hear that your overall experience was positive. We appreciate your rating of 4 out of 5, and we would like to know if there is anything we can do to improve and earn a perfect score from you next time. Please do not hesitate to reach out to us if you have any suggestions or concerns. We hope to have the opportunity to welcome you back soon. Have a great evening!Best regards,Yani OrtizFront Desk Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Yani, Hotel Management
Hello Diane,Thank you for taking the time to share your feedback with us. It is a pleasure to hear that you had a wonderful stay with us and that you rated your experience a 5 out of 5. We are thrilled to know that we were able to meet your expectations and make your stay comfortable and enjoyable. We are looking forward to welcoming you back soon for another great experience.Warm regards,Yani OrtizFront Desk Manager
by A verified traveler
Posted 19 May 2024
Large room, nice lobby, friendly staff.
Comment from Hotel Management
20 May 2024 by Yani, Hotel Management
Dear Lorraine,Thank you so much for your kind words and for taking the time to rate us! We're thrilled to hear that you enjoyed the large room, nice lobby, and found our staff to be friendly. It's always our goal to provide exceptional experiences for our guests, and we're delighted that we could do that for you. We hope to welcome you back for another fantastic stay in the future!Warm regards,Yani OrtizFront Desk ManagerHampton Inn & Suites
by A verified traveler
Posted 18 May 2024
excellent
Comment from Hotel Management
20 May 2024 by Yani, Hotel Management
Dear Cece,Thank you so much for taking the time to rate your experience with us. We are thrilled to see that you had a fantastic stay and that we were able to meet your expectations. Your positive feedback means a lot to us and we hope to welcome you back for another exceptional stay in the future.Warm regards,Yani OrtizFront Desk Manager
by A verified traveler
Posted 15 May 2024
Even the hallway was clean. Our room had an unusual smell initially. We got used to it.
Comment from Hotel Management
17 May 2024 by Yani, Hotel Management
Dear Gwyn,Thank you for your feedback. We apologize for the unusual smell in your room initially, and we're glad to hear that you got used to it. We will make sure to address this issue to ensure a more pleasant experience for our future guests.Best regards,Yani OrtizFront Desk Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Yani, Hotel Management
Dear Erin,Thank you for taking the time to provide us with your feedback. We are glad to know that your overall experience was positive. We appreciate your rating of 4 out of 5, and we would like to know if there is anything we can do to improve and earn a perfect score from you next time. Please do not hesitate to reach out to us if you have any suggestions or concerns. We hope to have the opportunity to welcome you back soon.Best regards,Yani OrtizFront Desk Manager
by A verified traveler
Posted 6 May 2024
Convenient, good breakfast, Bedding was clean but could be crisper, very wrinkled giving an unappealing look.
Comment from Hotel Management
6 May 2024 by Yani, Hotel Management
Dear Walter,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient and enjoyed our breakfast offerings. We also appreciate your feedback on the bedding and have shared your comments with our housekeeping team to ensure that we improve in this area. We look forward to welcoming you back to our hotel and providing you with an even better experience in the future.Warm regards,Yani OrtizFront Desk ManagerHampton Inn & Suites
