Ratings based on 871 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
They want you to pay for house keeping. Rude personal not willing to help the costumer. Breakfast is cookies and coffee. To me this is not breakfast.
Comment from Hotel Management
29 May 2024 by Hotel management, Hotel Management
Dear Denis, We sincerely apologize for the inconvenience you experienced during your stay. Our aim is to provide exceptional service, and we regret that our offerings did not meet your expectations. Your feedback regarding housekeeping fees and breakfast options is valuable, and we will review these with our team. Please know that we take your comments seriously and are committed to improving our guest experience. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
i liked that i could cook, kitchen in room. it was a comfortable bed, tv was nice and the bathroom was big and nice shower.
by A verified traveler
Posted 17 May 2024
Room was clean and cute comfy
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Keisha, Thank you for your review and your wonderful comments about our hotel. We are very glad you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad that we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
There was a bad smell in the elevator and hallways. There was loud noise from the unit above me all night. I checked out two days early and stayed at a different hotel.
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Eileen, We sincerely apologize for the inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and pleasant environment for all our guests. We regret that you encountered issues with unpleasant odors and disturbances from neighboring units. Please know that we take your feedback seriously and promptly address these concerns with the relevant teams to ensure a more enjoyable experience for future guests. We understand your decision to check out early and are sorry we couldn't rectify the situation during your stay. Your feedback helps us improve, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 May 2024
the room is setup very nice and not old fashioned. they have a full fridge and a single stove top burner and cabinets which was great for our trip
by A verified traveler
Posted 10 May 2024
Since I'm older the most important things for me are safety and cleanliness. I found no issues with either of these. The hotel was clean and I never felt like my safety was compromised at any time.
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Janice, We are delighted that your stay at Extended Stay America met your expectations for safety and cleanliness! Our top priority is ensuring a comfortable and secure environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 21 Apr 2024
I wike at 4am with a bedbug biting me.. Had to runout of there. Not a happy
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Leah, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 9 Apr 2024
