Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The room was clean and the pillows were soft and comfortable. I look forward to staying again.
Comment from Hotel Management
28 May 2024 by Heather Waltz, GM, Hotel Management
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay with us and found our rooms to be clean and our pillows comfortable. Providing a cozy and welcoming environment for our guests is always our top priority.We can't wait to welcome you back for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 27 May 2024
Excellent
Comment from Hotel Management
28 May 2024 by Heather Waltz, GM, Hotel Management
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay with us and found our rooms to be clean and our pillows comfortable. Providing a cozy and welcoming environment for our guests is always our top priority.We can't wait to welcome you back for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 25 May 2024
Love this property, stayed here 6 times in the las 2 yrs
Comment from Hotel Management
26 May 2024 by Heather Waltz, GM, Hotel Management
Thank you so much for your continued loyalty and support! We're thrilled to hear that you've enjoyed your stays with us and that our property has become your preferred choice when visiting the area. Your repeat visits are the greatest compliment we could receive, and we're grateful for the opportunity to host you each time.We're committed to maintaining the high standards of service and comfort that you've come to expect from us, and we'll continue to strive to exceed your expectations during each and every stay.We can't wait to welcome you back for your seventh visit and beyond! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority, and we're here to ensure you have an exceptional experience every time you stay with us.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay fell short of your expectations. We strive to provide all our guests with a comfortable and enjoyable experience, and it's disappointing to learn that we did not meet those standards during your visit.We take your comments seriously and will use them as valuable insights for improvement. Rest assured, we will address the issues you've raised with our team to ensure that similar concerns are not encountered by future guests.We sincerely hope that you would give us another opportunity to regain your trust and provide you with the exceptional experience that we are known for. If your travels bring you back to our area, please do not hesitate to reach out to us directly, and we will do our utmost to make your next stay with us memorable for all the right reasons.Thank you once again for your feedback, and we appreciate your understanding.
by A verified traveler
Posted 16 May 2024
Excellent value. Only downfall is you have to drive or Uber to get food.. however price and cleanliness, well worth the extra effort.
Comment from Hotel Management
17 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you found excellent value in your stay and appreciated the cleanliness of our rooms.We understand that needing to drive or Uber for food can be a bit inconvenient, but we're glad to know that you found the overall experience well worth the extra effort.Your feedback is important to us, and we hope to see you again soon!
by A verified traveler from Wilkes-Barre
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Guest Services, Hotel Management
Thank you!
by A verified traveler
Posted 15 May 2024
For a good price you get a nice room. The area is peaceful and near the wind creek casino which has good dining. Plus the staff is very nice.
Comment from Hotel Management
17 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for your fantastic review! We're pleased to hear that you enjoyed your stay and found our rooms to be a great value. It's wonderful to know that you appreciated the peaceful surroundings and our convenient location near Wind Creek Casino with its excellent dining options.Your kind words about our staff are especially appreciated. We strive to provide the best possible service to our guests, and your feedback encourages us to keep up the good work.We look forward to welcoming you back soon!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
17 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for taking the time to share your feedback and for rating us 4 out of 5! We're glad to hear that you enjoyed your stay, found our rooms to be a great value, and appreciated the peaceful surroundings. It's also great to know that you liked our convenient location near Wind Creek Casino with its excellent dining options.Your kind words about our friendly staff mean a lot to us. We always strive to provide the best service possible to our guests.We hope to have the pleasure of welcoming you back in the future and earning that fifth star!
by A verified traveler
Posted 8 May 2024
Very nice and clean
Comment from Hotel Management
8 May 2024 by Guest Services, Hotel Management
Thank you so Much! We value your opinion!
by A verified traveler
Posted 7 May 2024
Loved the free laundry service and staff was polite
Comment from Hotel Management
8 May 2024 by Heather Waltz, GM, Hotel Management
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed our complimentary laundry service and that our staff left a positive impression on you with their polite and courteous demeanor. Providing convenient amenities and exceptional service is at the core of what we do, and we're delighted that you had a pleasant experience during your stay.We truly appreciate your kind words and hope to have the opportunity to welcome you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
