Ratings based on 237 Verified Reviews
3.1 Room cleanliness
2.9 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Limited services
Comment from Hotel Management
13 Jun 2024 by Hotel Management , Hotel Management
Dear Mathurin, Thank you for your feedback. We understand that our limited services may not meet everyone's expectations. We aim to provide a comfortable and convenient stay for all our guests and continually strive to improve. Your comments are valuable to us, and we hope to welcome you back in the future for an enhanced experience.Sincerely,Hotel management
by A verified traveler
Posted 11 Jun 2024
Great desk staff
by A verified traveler
Posted 26 May 2024
Thw staff were great and the hotel was clean.
Comment from Hotel Management
27 May 2024 by Hotel management, Hotel Management
Dear Cara, Thank you for your positive feedback. We are thrilled to read that you had a great experience at Extended Stay America. Our staff works hard to provide excellent service, and we are glad you found them helpful. We are also pleased that you found our hotel clean and comfortable. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
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by A verified traveler
Posted 19 May 2024
Highway noise was load and constant.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jobe, We're sorry to hear that the highway noise affected your stay. Guest comfort is important to us, and we understand how disruptive noise can be. Your feedback helps us enhance the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Hotel Management
by A verified traveler from Sulphur
Posted 11 May 2024
by A verified traveler
Posted 7 May 2024
The customer service and location
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Mar 2024
Location was dingy and smelled. No ice in the refrigerators
Comment from Hotel Management
28 Mar 2024 by Hotel Management, Hotel Management
Dear Jimmy, We appreciate your candid feedback regarding your recent stay with us. We are sorry if our location was inconvenient for you due to the odor from the area. We appreciate your honest insights and will promptly address the cause of the smell. Also, we apologize for the absence of ice in the refrigerators during your stay. Your feedback is valuable to us, and we take it seriously as we strive to improve our facilities and services. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 23 Mar 2024
Odor in room. Probably cleaners but unpleasant and not much air flow.
Comment from Hotel Management
24 Mar 2024 by Hotel Management, Hotel Management
Dear David, Thank you for choosing Extended Stay America and providing your valuable feedback. We apologize for any discomfort caused by the odor in your room. Our housekeeping team strives to maintain a clean and fresh environment for all our guests, but it seems we may have fallen short in this instance. Your comments will be shared with our team to ensure a more enjoyable environment for our guests. We appreciate your understanding and hope you had a great stay overall. Your satisfaction is our priority, and we look forward to welcoming you back in the future for the flawless visit you deserve.Sincerely,Hotel Management
