Ratings based on 701 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Birmingham
Posted 6 Jun 2024
We had reservations here and called for 2 hours before arrival and no one ever answered. Contacted EXPEDIA and they attempted to call and no one answered. Arrived and the area was unsafe - people congregating in the parking lot smoking pot and unkempt people sleeping in lobby. No one ever came to the desk. Contacted EXPEDIA re: new reservation and REFUND. EXPEDIA stated 3 days later that hotel refused refund. I doubt EXPEDIA ever reached a person. Dissapponted with EXPEDIA as they have been helpful in the past. DO NOT ATTEMPT TO STAY HERE.
by A verified traveler from Pike Road
Posted 1 Jun 2024
Nothing stood out
Comment from Hotel Management
6 Jun 2024 by Manraj, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 27 May 2024
I loved everything about my stay. The front desk clerk was so sweet. I will definitely be coming back.
Comment from Hotel Management
28 May 2024 by Manraj, Hotel Management
Dear Antonja, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Manraj, Hotel Management
Dear Vanessa, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Manraj, Hotel Management
Dear Albaro, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 19 May 2024
Staff was nice. Hotel on average was clean in appearance. There was some sort of smell that wasn’t pleasant in the facility. We had to change rooms due to a backed up toilet upon our arrival. I heard another guest tell the staff that he had to cut off the water supply in his room due to the faucet being broken.
Comment from Hotel Management
28 May 2024 by Manraj, Hotel Management
Dear Ricky, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 7 May 2024
The staff was very friendly and helpful!!!!
Comment from Hotel Management
7 May 2024 by Manraj, Hotel Management
Dear Natasha, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Manraj, Hotel Management
Dear Mikayla, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 30 Apr 2024
Older hotel that has kept up with some decent renovations. It's not fancy. However, it's not neglected. Room was clean and bed was comfy. Breakfast was excellent. You can make larger waffles or mini ones for the kids. Staff is friendly and helpful. Applebee's and Cracker Barrel are just across the road...easy short walk. Convenient to I-20 too.
Comment from Hotel Management
30 Apr 2024 by Manraj, Hotel Management
Dear Robert, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 16 Apr 2024
Rooms need an upgrade. Television is way too small for the price. Breakfast was marginal.
Comment from Hotel Management
17 Apr 2024 by Manraj, Hotel Management
Dear John, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
