Ratings based on 95 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This property is not convenient to where all the action is in this town and is a sketchy part of town off the beaten track. There is NO Air Conditioning at this property, just a fan in the room, if you are on the first floor and open the window, anyone walking past can see straight into your room. There was a lot of guests 'hanging around' in the car park late on Friday night and lots of doors slamming until at least midnight. The room we had was tiny, no coffee maker or hair dryer in the room. Felt like a prison. There are many other choices closer to the adorable villages, we only stayed here as it was a last minute choice and all that was available.
by A verified traveler
Posted 22 May 2023
Staff was great. Hotel was lovely
by A verified traveler
Posted 18 Sep 2022
There was no hair dryer in the room. The shower is very small
Comment from Hotel Management
22 Sep 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.As you can see on the booking portals, our homepage and the information sheet displayed at the reception, you are welcome to borrow a hairdryer at our reception.With kind regardsAugustus-Team
by A verified traveler
Good value overnight stop
Posted 27 Aug 2022 on HotelsGood value overnight stop. The Zylinderhaus museum restaurant is only 5 mins walk from the hotel and serves good food until 9pm. Unfortunately the museum itself which has a large collection of old cars and motorbikes closes at 6pm so we were too late to see it.
Comment from Hotel Management
30 Aug 2022 by Ema Katrin Klos, Hotel Management
Thank you for your positive review.We are glad that you enjoyed your stay with us.Please visit us again when you are in the area.With kind regardsAugustus-Team
by A verified traveler from Brooklyn
Posted 18 Jun 2022
Seriously budget hotel. Room so small had to step outside to change your mind! No amenities.
Comment from Hotel Management
18 Jun 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.
It is a pity that you did not like it with us.
With kind regards
Augustus-Team
by A verified traveler
Posted 16 Jun 2022 on Hotels
A quick overnight stop. The hotel is very modern , very clean and perfect for a budget sleep stop. Our bikes were easily and well accommodated. The only drawback is a lack of restaurants in walking distance for dinner. There is an excellent shopping centre adjacent
Comment from Hotel Management
17 Jun 2022 by Ema Katrin Klos, Hotel Management
Thank you very much for your great review. I'm glad you enjoyed your stay with us. This makes us especially happy.
We would be happy to welcome you again soon.
With warm regards
Yours
Augustus Team
by A verified traveler
Posted 12 Jul 2020 on Hotels
by A verified traveler
Posted 19 May 2024
Viel zu wenig Platz, kein Schrank, kein Regal, kein Tisch, kein Stuhl.
Bad mit gläserner, durchsichtiger Tür. Nur 4 Haken, sonst nichts. Keine Ablage.
Nur ein Bett und links und rechts davon ein Gang mit ca 30 cm.
Allerdings war alles sauber. Jedoch kein Zimmerservice.
Weit weg von der Innenstadt.
Comment from Hotel Management
21 May 2024 by Das Augustus Hotel Bernkastel-Kues Team, Hotel Management
Sehr geehrte Frau Helga,vielen Dank für Ihr Feedback auf Expedia.Es tut uns leid, dass Sie mit Ihrem Aufenthalt in unserem Basic-Doppelzimmer nicht zufrieden waren.Wie Sie unserer Beschreibung und Bildern entnehmen können, entspricht das Basic-Doppelzimmer unserer preisgünstigsten Kategorie und bietet daher weniger Komfort als die anderen Kategorien.Standardmäßig verfügt diese Kategorie über keine Schränke, Regale, Tische oder Stühle. Stattdessen bieten wir Platz für Koffer unter allen Betten und vier Haken im Bad.Unser Augenmerk liegt im Basic-Doppelzimmer auf einer sauberen und gepflegten Unterkunft zu einem günstigen Preis.Zimmerservice bieten wir in dieser Kategorie leider nicht an, da wir uns im Low-Budget-Segment befinden und das kostengünstigste Hotel in ganz Bernkastel-Kues sind.Dafür servieren wir Ihnen jedoch gegen einen kleinen Aufpreis, jeden Morgen ein leckeres und reichhaltiges Frühstück, welches Sie im hoteleigenen Frühstücksraum genießen können.Sollten Sie in Zukunft mehr Platz und Komfort benötigen, empfehlen wir Ihnen die Buchung eines Zimmers unserer Standard-Kategorie. Diese Zimmer verfügen über einen Kleiderschrank, Regale, einen Tisch und Stühle.Gerne stehen wir Ihnen bei weiteren Fragen oder Anliegen jederzeit zur Verfügung.Mit freundlichen Grüßen,
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 15 Oct 2023 on Hotels
