Ratings based on 68 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Clean
Comment from Hotel Management
8 Jun 2024 by Director, Hotel Management
Dear Sir,Thank you for taking the time to share a review of your recent experience.It brings us immense joy to know that you found our rooms immaculately clean and our establishment's condition to your satisfaction. We are particularly proud of our dedicated team, whose service made a positive impact on your stay. Highlighting these aspects of your experience is greatly appreciated, as they are reflective of the high standards we strive to maintain here at Novotel Bern Expo.We take pride in our commitment to providing a comfortable and clean environment for all our guests, ensuring every stay is a memorable one.We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director
by A verified traveler from Lake Arrowhead
Posted 31 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Sehr geehrter Herr, vielen Dank für die Bewertung Ihres Aufenthaltes in unserem Hotel.Es hat uns sehr gefreut, dass Sie sich bei uns rundum wohlgefühlt haben und einen schönen Aufenthalt in unserem Hotel genießen konnten. Danke dafür, dass Sie die Sauberkeit unseres Hotels besonders hervorgehoben haben.Mit freundlichen Grüssen, das ganze Team mit Matthias, Direktor
by A verified traveler
Posted 23 Mar 2024
Decent price, decent stay. For a night it was exactly what we needed.
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Dear Madam,We thank you for sharing this feedback on your recent visit.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Manager, Hotel Management
Dear Sir,We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Manager, Hotel Management
Dear Mr. Ugalde,Thank you for taking the time to share a review of your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to provide you with another memorable experience.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Manager, Hotel Management
Dear Mr Romeo,Many thanks for your review of your recent visit to our hotel.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about our team members.It would be a pleasure to welcome you again in the future. Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
5 Jan 2024 by Manager, Hotel Management
Dear Sir,We thank you for sharing this feedback on your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another great experience. Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 29 Dec 2023
The hotel is very poor value for money. There are no additional facilities at the hotel. No room service. The restaurant was never open. Poorly staffed. The duty manager over the xmas period was super rude. I have travelled extensively and would rate it a 3 star hotel at best. Would never return and never recommend.
Comment from Hotel Management
22 Jan 2024 by Manager, Hotel Management
Dear Sir,Many thanks for your review of your recent visit to our hotel.We apologize that your experience did not meet your expectations. It's important to us that our guests are more than satisfied and we would like the opportunity to resolve this issue promptly. However, please allow us to clarify that our hotel does offer room service for our guests' convenience. We are also proud of our on-site restaurant, GourmetBar by Novotel, which serves both local and international cuisine, although we acknowledge that our restaurant hours may vary, particularly during holiday seasons. Regarding our staff, we are generally known for our attentive and friendly team, who are always eager to help our guests with any needs they may have. We're disappointed to hear that you felt this was not the case during your stay.It would be a pleasure to welcome you back for a better experience.Best regards from the whole team with Matthias, Director
by A verified traveler
Love Bern!
Posted 21 Dec 2023 on HotelsFirst time in Bern. I love the city and hotel. Room was very clean and modern. Staff was very attentive. The city's bus/tram service stops accross from hotel, so you can be in downtown or old town in about 15 minutes. Added perk, if you're on 4th floor or higher, you get a nice view of the alps!!
Comment from Hotel Management
22 Dec 2023 by Manager, Hotel Management
Dear Madam,We thank you for sharing this feedback on your recent visit.We're delighted to hear that the cleanliness and modernity of our rooms met your expectations, and that our staff's attentiveness contributed to a pleasant stay. It's also wonderful to know that our location provided you with convenient access to the beauty of Bern via the nearby public transport. Your compliment about the views of the alps from the higher floors is much appreciated, and we are glad you could enjoy that added perk.We hope to provide you with another memorable experience.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 14 Dec 2023
Nice hotel very clean nice staff
Comment from Hotel Management
22 Dec 2023 by Manager, Hotel Management
Dear Sir,Thank you for taking the time to share a review of your recent experience.We're thrilled to hear that our hotel's cleanliness met your expectations and that our staff provided you with excellent service. It's always heartening to know that our room amenities have significantly contributed to the comfort and satisfaction of your stay.We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director
