Ratings based on 757 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Juan
Posted 2 Jun 2024
Very satisfied with my stay at the NH Bern. From the checkin to the checkout it was superb. Location couldn’t been better.
Comment from Hotel Management
3 Jun 2024 by Sincerely Leandra Guest Ambassador, Hotel Management
Dear Jose, thank you for your kind review. We are pleased that you enjoyed your stay with us. We hope that you had a pleasant journey back and will visit us again soon.
by A verified traveler
Posted 1 Jun 2024
It is far from an expensive car park.
Comment from Hotel Management
3 Jun 2024 by Sincerely, Leandra Guest Ambassador, Hotel Management
Dear Ana Beatriz, thank you for your review. We hope that you had a pleasant journey back and will visit us again soon.
by A verified traveler
Posted 15 May 2024
So cute, staff and breakfast were great, and the location can’t be beat!!!
Comment from Hotel Management
20 May 2024 by Kind regards, Leandra Guest Ambassador, Hotel Management
Dear Kaylin, thank you very much for your review. We are pleased to hear that you enjoyed our central hotel and are pleased that you enjoyed your stay with us. We hope that you had a pleasant journey back and will visit us again soon.
by A verified traveler
Posted 12 Mar 2024
We like this hotel clean and very accessible to train station and stores. Breakfast are good lots of options and the staff are very nice.
Comment from Hotel Management
13 Mar 2024 by Sincerely, Leandra Guest Ambassador, Hotel Management
Dear Noel, thank you very much for your kind review. We are pleased to hear that you found our hotel centrally located and that you enjoyed our breakfast. We hope you had a pleasant return journey and will visit us again soon.
by A verified traveler
Posted 8 Mar 2024
of Bern. Very close to the Bus and Train Station. Great Bar (at night) and Breakfast in the morning. The rooms are on the small side, but they are clean and comfortable.
Comment from Hotel Management
8 Mar 2024 by Sincerely Leandra Guest Ambassador, Hotel Management
Dear PeterThank you very much for your kind review. We are pleased to hear that you find our hotel central. We hope you had a pleasant return journey and will visit us again soon.
by A verified traveler
Posted 27 Feb 2024
I liked our stay, it was nice and comfortable. the rooms seem a little bit dated, and the yellow bulb lighting didn't do much to make the room more inviting. that's all. staff were all friendly and helpful.
Comment from Hotel Management
6 Mar 2024 by Sincerely Leandra Guest Ambassador, Hotel Management
Dear Zerelyn, thank you very much for taking the time to rate us. We hope you had a good trip home and we look forward to welcoming you back another time. Sincerely Christine Quality Soul
by A verified traveler
Posted 18 Feb 2024
We really liked the staff and the amenities. The only reason I would dock one star is for the length of time between requests made and service workers completing them. For example, it was difficult to request more towels or toilet paper without waiting a few hours at a time. This could have been a cultural difference from how things are done in the states, but everyone was very friendly and hospitable otherwise.
Comment from Hotel Management
18 Feb 2024 by Your NH Bern The Bristol Team , Hotel Management
Dear Guest, thank you for taking the time to give us your feedback. We are delighted to hear that you enjoyed your stay by us. We are sorry you had to wait a long time. We hope you had a safe journey home and look forward to welcoming you back soon. Yours sincerely, Leandra Guest Ambassador
by A verified traveler
Wonderful stay
Posted 17 Feb 2024 on HotelsExcellent hotel and very close to train station and old town
Comment from Hotel Management
18 Feb 2024 by Your NH Bern The Bristol Team , Hotel Management
Dear Guest, thank you for taking the time to give us your feedback. We are delighted to hear that you enjoyed our central location. We hope you had a safe journey home and look forward to welcoming you back soon. Yours sincerely, Leandra Guest Ambassador
by A verified traveler
Posted 3 Feb 2024 on Travelocity
Stayed three nights. Close to train station. Luke warm water in shower and only given one glass when two people in room. But responsive staff did bring extra glasses quickly.
Comment from Hotel Management
8 Feb 2024 by Christine Quality Soul , Hotel Management
Dear Elizabeth, thank you very much for taking your time to give us your feedback. We are pleased to read that you enjoyed our very central location, not far from the main railway station and all the sights, and that you were able to enjoy a pleasant stay. We hope you had a good journey back home and would be delighted to welcome you back another time. Sincerely
by A verified traveler
Great Location
Posted 29 Jan 2024 on HotelsNice hotel in a great location. Room itself was a little on the small side for the price paid. Room was available early which was a bonus and they stored our luggage for us after check out while we continued to explore the city.
Comment from Hotel Management
31 Jan 2024 by Christine Quality Soul , Hotel Management
Dear guest, thank you very much for taking your time to give us your feedback. We are very pleased to read that you enjoyed our central location and had a pleasant stay. We hope you had a good journey back home and would be delighted if we could welcome you again another time. Sincerely
