Ratings based on 695 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Rooms were too small and the bathroom and toilet were not appropriate.
Comment from Hotel Management
13 Jun 2024 by From the whole team with Matthias, Director, Hotel Management
Hi Aditya! We're so grateful you took the time to share your thoughts with us.We are sorry to read that the size of your room did not completely meet your expectations. We do however offer rooms of different categories and sizes and our team would be more than happy to assist you in selecting a larger room on your next stay with us.It would be great to welcome you back for an even better stay.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 9 Jun 2024
We did not venture out intonthe rain to much.. room was small for 2 people.. and there was no privacy for shower as it and toilet was pretty much in the room with ya.. I would not stay here again.. breakfast was decent tho.. and was cheapest around..
Comment from Hotel Management
13 Jun 2024 by From the whole team with Matthias, Director , Hotel Management
Hi Daniel!We're so grateful you took the time to share your thoughts with us.It's great to hear that you found our breakfast offerings to your liking and recognized the value we strive to provide. We're all about that good start to your day! However, I noticed your remarks about the room size and privacy concerns. While our rooms are designed to be cozy and efficient, I understand that the layout might not be to everyone's taste. Remember, though, that this design is part of our concept of smart economy lodging, ensuring that you get the most bang for your buck without unnecessary frills. And hey, sometimes being close can be the new spacious, right? But seriously, we're always here to help make your stay as comfortable as possible, even if space is a bit snug.We look forward to welcoming you back in the future.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 23 Apr 2024
It was a good place for the price.
Comment from Hotel Management
24 Apr 2024 by Manager , Hotel Management
Hi there Dorene! It’s great to receive such positive feedback. Thanks for taking the time to share.We are pleased that we were able to meet your expectations.We all hope to see you again on your next visit.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 14 Apr 2024
Average
Comment from Hotel Management
15 Apr 2024 by das ganze Team mit Matthias - Direktor, Hotel Management
Hallo Alex, besten Dank für dein Feedback!Es freut uns zu hören, dass du die Sauberkeit unseres Hauses mit 80% bewertet hast – unser Reinigungsteam gibt täglich sein Bestes, um für ein angenehmes Ambiente zu sorgen. Es tut uns leid, dass du mit dem Zustand des Hotels und dem Service nicht vollständig zufrieden warst. Wir möchten dich versichern, dass wir ständig bemüht sind, unseren Gästen einen angenehmen Aufenthalt zu bieten und dein Feedback hilft uns dabei, uns weiter zu verbessern.Wir hoffen, dich beim nächsten Mal rundum zufriedenstellen zu können. Herzliche Grüsse, das ganze Team mit Matthias - Direktor
by A verified traveler
Posted 24 Jan 2024
All is great for the price
Comment from Hotel Management
24 Jan 2024 by Manager, Hotel Management
Hi there Li Shan! It’s great to receive such positive feedback. Thanks for taking the time to share.It's fantastic to hear that you found everything to your liking, from the cleanliness of our rooms to the condition of the hotel and the service provided by our team. We're thrilled that you appreciated the room amenities too! Our team works tirelessly to ensure our guests have a comfortable stay, and it's always rewarding to see such positive feedback. It's like hitting a home run in the hospitality league!Thanks again!Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 29 Dec 2023 on Hotels
ok
Comment from Hotel Management
30 Dec 2023 by Manager, Hotel Management
Hello, Mohan! Thanks for your thoughtful review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Best regards from the whole team with Matthias, Director
by A verified traveler
Unacceptable Ibis
Posted 26 Oct 2023 on HotelsA room without an acceptable power socket is unacceptable
Breakfast OK
This is absolutely the worst Ibis that I have stayed in
Comment from Hotel Management
28 Oct 2023 by Manager, Hotel Management
Hello Astrid, We’re sorry to hear that you had such a frustrating experience. But we appreciate you bringing this issue to our attention.We're glad to hear that you found our breakfast to be satisfactory! We apologize for the inconvenience you faced with the power socket in your room. Our rooms are designed to be practical and budget-friendly, which might not include all the amenities one might expect. However, we're always looking for ways to improve and your feedback is valuable to us. We hope you enjoyed the fantastic location and the free public transport provided with the Bern Ticket during your stay. We would love the opportunity to provide a better stay in the future.Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 24 Oct 2023
Average Ibis hotel. Bed very comfy. Take #9 tram from trains to hotel. Good value for cost. Would stay again.
Comment from Hotel Management
25 Oct 2023 by Manager, Hotel Management
Hello Graham, Your positive review really made our day; We appreciate it!We're thrilled to hear that you found our beds comfy and our location convenient for your stay. It's great that you appreciated the value we offer and our easy access to public transport with the #9 tram.We hope you had a chance to explore the beautiful city of Bern and make the most of your stay. Remember, our friendly staff is always here to help with any questions or recommendations!Thanks again!Best regards from the whole team with Matthias, Director
by A verified traveler
Posted 18 Oct 2023
Everything ok.
Comment from Hotel Management
18 Oct 2023 by Manager, Hotel Management
Hi Luis, Your glowing review just brightened our day; Thank you!We're thrilled to hear that you found everything to be ok during your stay. Our team works hard to provide a clean and comfortable environment, and it's great to know that their efforts paid off. We're also glad that you appreciated our top-notch service. We hope you had a chance to explore the beautiful city of Bern and take advantage of the free public transportation with the Welcome Bern card. Remember, our location is perfect for visiting the Rose Garden, the old town, and many other attractions. We can't wait to welcome you back for another adventure!It would be great to welcome you back.Best regards from the whole team with Matthias, Director
by A verified traveler from leland
Posted 11 Oct 2023
Hotel was reliably Ibis Budget. Clean,sparse, short ride from center, healthy cold breakfast with great coffee, friendly helpful multilingual staff.
Comment from Hotel Management
17 Oct 2023 by Manager, Hotel Management
Hi there Patricia! Thank you for your feedback.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.See you again soon.Best regards from the whole team with Matthias, Director
