Ratings based on 646 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The room was good. The access to the Aqua Park is a highlight. It's next to a mall so quite convenient if you want to do some shopping. Also not far for the city center, easily accessible by tram.
Comment from Hotel Management
15 May 2024 by hibw, Hotel Management
Dear EleftheriosThank you for your good rating/review/feedback. We hope you enjoyed your stay and it would be our pleasure to be your host during your next visit again. Our team is looking forward to see you soon! Kind regardsEric AhrendGeneral Manager
by A verified traveler
Posted 20 Feb 2024
Great place. Great swimming park
Comment from Hotel Management
21 Feb 2024 by hibw, Hotel Management
Dear Andres Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Kind regardsEric AhrendGeneral Manager
by A verified traveler
Not worth the money
Posted 19 Nov 2023 on HotelsThe first room shower drain didn't work and nearly floodwd the bathroom.
The 2nd room had no soap in the dispensers and the air conditioner was stuck at 25 C (very uncomfortable unless you like to sleep naked without blankets).
Staff was sympathetic but in the end nothing they ckuld do and was too late in the evening to change rooms again. Hotel manager reached out after comment sent to Corporate and insulted my ability to operate an air conditioner rather than try to remediate the issue. NOT worth the 200 CHF for the room, restaurant was really nice but expensive too. 80 CHF for 2 Chicken Caesar Salads and 2, 100ml glasses of wine.
Comment from Hotel Management
20 Nov 2023 by hibw, Hotel Management
Dear SirWe have informed you about how our air conditioning works. We are pleased that we have not yet received any of the feedback you have described. We also asked a technician to check the functions of the air conditioning. There are no error messages. We are happy about that.We think it's a shame that you rate us so poorly for the third time on the same issue. You have made your own decision to book with us at a certain price. We have published very attractive and real pictures so that your decision could have been made differently in the process. There are also other hotels available to you at a significantly reduced price in the wide area surrounding Bern.Our prices in the restaurant are very well in line with the average of all restaurants in this area and in Switzerland. Therefore, unfortunately we cannot comment on your feedback.RegardsEric AhrendGeneral Manager
by A verified traveler
Posted 28 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by hibw, Hotel Management
Dear UeliThank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again.Kind regardsEric AhrendGeneral Manager
by A verified traveler
Posted 24 Sep 2023 on Wotif
What can you say. Got to be best place to stay. Got everything for everyone. Transport links are superb and free as part of hotel.
Having a mall next door awesome. And the waterpark, got to be best, love the salt water immersion pool
Comment from Hotel Management
27 Sep 2023 by hibw, Hotel Management
Dear NeilThank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Best regardsEric AhrendResident Manager
by A verified traveler
Posted 6 Sep 2023
Comment from Hotel Management
8 Sep 2023 by hibw, Hotel Management
Dear guest,Many thanks for your rating. We already look forward to your next stay. Best regardsHoliday Inn Bern Westside
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by hibw, Hotel Management
Dear DianeThank you very much for your positive review! We are very happy that you enjoyed your stay with us and that our team was able to afford you a pleasant and memorable time/stay. We are looking forward to welcoming you back soon. Best regardsEric AhrendResident Manager
by A verified traveler
Decent stay
Posted 14 Aug 2023 on HotelsHotel ok, rooms very small, ours didn't have the right beds on check in. Clean and tidy, can also use the pools and spa in the Westside resort which is really good- Bernaqua if people are interested, great for kids
Comment from Hotel Management
15 Aug 2023 by hibw, Hotel Management
Dear AlanThank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again.Best regardsEric AhrendResident Manager
by A verified traveler
Posted 9 Aug 2023 on Hotels
Comment from Hotel Management
9 Aug 2023 by hibw, Hotel Management
Dear DanielThank you very much for your wonderful review! Your feedback is very much appreciated and it would be fantastic to welcome you back soon! Kind regardsEric AhrendResident Manager
by A verified traveler
Comfortable hotel with a perk!
Posted 8 Aug 2023 on HotelsOur family of 6 enjoyed staying at the Bern-Westside Hotel. It's comfortable, clean, and attached to a mall, and we received a 3-hour ticket to enjoy daily the Bernacqua Water Park located inside the mall. The kids and I had a blast! Public transportation to Bern’s Old Town is plenty and about 20 minutes. We recommend this hotel! PS: the only downside is that we requested foldable beds for our rooms to accommodate 2 children (16 and 11 years old) and the hotel staff said that it was not possible. When we got there, there were 2 foldable beds in two of the 3 rooms that we have booked. Thus, we booked unnecessarily the third room after the staff said that each room could accommodate only 2 guests.
Comment from Hotel Management
9 Aug 2023 by hibw, Hotel Management
Dear AndreaThank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our service/etc. and amenities met your expectations. We are looking forward to welcome you soon again! Kind regardsEric AhrendResident Manager
