Ratings based on 336 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Very nice room good people on the desk would recmmend.
Comment from Hotel Management
31 May 2024 by - Your team Hotel Bern, Hotel Management
Dear Joe, thank you for your recent visit and outstanding review about your stay. We are pleased to hear that you could enjoy your stay with us.
by A verified traveler
Posted 29 May 2024
Strange configuration of the room we stayed in. Bathroom light flooded the entire room.
Comment from Hotel Management
31 May 2024 by - Your team Hotel Bern, Hotel Management
Dear Jeff, thank you for your recent visit and feedback about your stay. We regret that not everything does meet your expecations we are happy to have a look into internal.
by A verified traveler
Posted 15 May 2024
Loved the rooftop bar!
Comment from Hotel Management
17 May 2024 by -Your team Hotel Bern, Hotel Management
Dear Janet, thank you for your visit and wonderful review.
by A verified traveler from Southfield
Posted 15 May 2024
This is a great hotel in the heart of central Bern. Lots to see and do by foot nearby. Lots of restaurants at all price points nearby and a really handy tram a bus stop 1/2 block away!
Comment from Hotel Management
17 May 2024 by -Your team Hotel Bern, Hotel Management
Dear Rhonda, thank you for your recent visit and great feedback about your stay. We are pleased to hear that you especially like the central location.
by A verified traveler from Winston Salem
Posted 13 May 2024
Excellent location and staff
Comment from Hotel Management
31 May 2024 by -Your team Hotel Bern, Hotel Management
Dear Jianjun, thank you fo your recent visit and great feedback about your stay.
by A verified traveler
Posted 13 May 2024
We had a great stay!
Comment from Hotel Management
17 May 2024 by -Your team Hotel Bern, Hotel Management
Dear Jinna, thank you for your visit and great review. We are pleased to hear that you had a great stay.
by A verified traveler
Posted 10 May 2024
The location was right in the middle of the old town. It is a nice and clean hotel with friendly staff. I would stay again.
Comment from Hotel Management
17 May 2024 by - Your team Hotel Bern, Hotel Management
Dear Burcin, thank you kindly for your recent visit and wonderful review. We are happy to hear that you have enjoyed your stay with us.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by -Your team Hotel Bern, Hotel Management
Dear Ariston, thank you for your recent visit and review abour your stay. We are regret that not everything does meet your expectations If you don't mind, we would like to know what in particular you did not like about our service so that we can discuss this internally. You are welcome to contact us by email at reservation@hotelbern.ch. We would appreciate your feedback.
by A verified traveler
Posted 28 Apr 2024
Great location close to many locations.
Comment from Hotel Management
30 Apr 2024 by -Your team Hotel Bern, Hotel Management
Dear Patrick, thank you for wonderful review about your stay. We are pleased to hear that you especially like the central location.
by A verified traveler
Posted 8 Apr 2024
Everything excellent. The room was very comfortable although it was very hot in the room. Upon asking we were told that due to the season the option was to open the window which is not our preference. The coffee maker in the room was not easy to use so we couldn't use it.
Comment from Hotel Management
12 Apr 2024 by -Your team Hotel Bern, Hotel Management
Dear Edna, thank you for your visit and great feedback. We are happy to hear that you have enjoyed your stay with us and regarding the other points we are happy to have a look into internal.
