Ratings based on 924 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Excellent. Very clean hotel. Close to transportation.
Comment from Hotel Management
19 Apr 2024 by PA to GM, Hotel Management
Thank you very much for staying with us whilst visiting Berlin. We are very happy to see that you fully enjoyed your stay and the you appreciated the cleanliness of our property. Please come back in the not too distant future. We are already awaiting you.
by A verified traveler
Posted 8 Oct 2023
Great staff, great location, clean and good size rooms
Comment from Hotel Management
10 Oct 2023 by PA to GM, Hotel Management
Thank you very much for your stay and your very kind compliments. Please come back in the not too distant future. We are already awaiting you.
by A verified traveler
Posted 7 Oct 2023
Comment from Hotel Management
10 Oct 2023 by PA to GM, Hotel Management
Thank you very much for the glowing five stars review.We are already looking forward to welcoming you back soon.
by A verified traveler
Posted 2 Oct 2023
Terrible check in experience. I was told the manager would speak with me later on to see how they could make things better? Repeatedly told a foreign dignitary was staying on our floor so it was making things difficult. Finally checked in and the room was still dirty. Things like hair in the shower. Completed a 4 night stay but no one followed up. Also be prepared to pay extra for everything including the pool. Not worth the price in my opinion.
Comment from Hotel Management
2 Oct 2023 by Manon Lange - PA to GM Gregor Andréewitch, Hotel Management
Dear Mr. Michael,Thank you very much for staying with us whilst visiting Berlin. Please accept our apologies for any shortfalls in service and standard that may have affected the quality of your stay at the Waldorf Astoria Berlin.I would also like to reassure you, that I took the decision to revert their complaint back to our general manager and our senior team onsite to ensure each point of concern that you raised was given the attention rightly deserved by those directly involved.As I mentioned before, we are devastated to see that we could not deliver the level of service our guests absolutely deserve, and I am dedicated to make sure your next visit will be flawless.I hope we will have the chance to welcome you back and to show you how we could rectify all issues you have mentioned.Kindest regards,Manon Lange
by A verified traveler
Posted 29 Aug 2023
This is a great properly. Loved the room and the staff was super. Everyone was just lovely. the property however is a bit far from the city center so not really walkable to many venues.
Comment from Hotel Management
14 Sep 2023 by PA to GM, Hotel Management
Thank you very much for your super kind review. Please come back in the near future. We are already awaiting you back.
by A verified traveler
Posted 29 Aug 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by PA to GM, Hotel Management
Thank you very much for your kind review.
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by PA to GM, Hotel Management
Thank you very much for your kind review.
by A verified traveler
Posted 8 Jul 2023
by A verified traveler
Posted 26 Jun 2023
A nice hotel, in a great location right next to the zoo and lots of shops and restaurant nearby. Room was big and grand with a great view of Berlin. Service was also good.
Comment from Hotel Management
27 Jun 2023 by PA to GM, Hotel Management
Yes, that's true. Thank you very much for your very nice description of our property and its location. We are already looking forward to welcoming you back.
