Ratings based on 960 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The modern hotel apartment had all the amenities needed for a great city break with a nice pool. The staff were brilliant too.
by A verified traveler
Posted 6 Jun 2024
This is a very pleasant and comfortable hotel in a safe area of Berlin. Staff are welcoming and helpful. Breakfast buffet was excellent and again staff for very pleasant and helpful. No issues with noise despite traffic nearby. I would definitely recommend.
by A verified traveler
Posted 25 May 2024
The AC was not working cause it was switched off for the whole hotel. And upon asking them to switch on, they were sending technicians and pretending they were fixing it but in vain. They privided us with a fan instead for the whole stay. They covered the price of one meal in their restaurant
Comment from Hotel Management
31 May 2024 by Your SANA Berlin Team, Hotel Management
Dear Bilal,Thank you for taking the time to provide feedback on your recent stay at SANA Berlin Hotel.We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. It is regrettable that the AC was switched off for the entire hotel, and we apologize for any discomfort this caused. We understand the importance of a comfortable room temperature, especially during warmer weather, and we apologize for not being able to resolve the issue to your satisfaction despite our efforts with the technicians.We are glad to hear that our team provided you with a fan as an alternative solution, although we understand that it may not have fully compensated for the lack of functioning AC. Additionally, we appreciate your understanding and patience in this matter.As a gesture of goodwill, we covered the price of one meal in our restaurant. We hope that this helped to mitigate some of the inconvenience caused.Please accept our sincerest apologies once again, and we assure you that we will take steps to prevent similar issues from occurring in the future. We value your feedback as it helps us to improve our services for future guests.We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay.Warm regards,Your SANA Berlin Team
by A verified traveler
Posted 24 May 2024
Comfortable bed
Helpful staff
Comment from Hotel Management
25 May 2024 by Your SANA Berlin Team, Hotel Management
Dear Douglas,thank you for your stay in SANA Berlin Hotel.We are very happy that you had a great time with.Hopefully we will see you soon again.With kind regards,Your SANA Berlin Team
by A verified traveler
Posted 20 May 2024
For 4 start is a good and cosy place
Comment from Hotel Management
24 May 2024 by Your SANA Berlin Team, Hotel Management
Dear Marlos,thank you so much for your very nice review!Hopefully we will see you soon again.With kind regards,Your SANA Berlin Team
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Your SANA Berlin Team, Hotel Management
Lieber Lucas,Vielen Dank für Ihre gute Bewertung.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr SANA Berlin Team
by A verified traveler
Posted 2 May 2024
That was fantastic! The rooms are gorgeous and the staff was welcoming. Great experience
Thank you
Comment from Hotel Management
7 May 2024 by Your SANA Berlin Team, Hotel Management
Dear Melodie,I'm thrilled to hear that you had a fantastic experience at the hotel! It's wonderful to know that you found the rooms gorgeous and that the staff was welcoming. Your feedback means a lot to us, and we're grateful for your kind words. If you ever plan to visit again or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your stay!
by A verified traveler
Posted 16 Apr 2024
Location & value for money were good
Comment from Hotel Management
17 Apr 2024 by Your SANA Berlin Team, Hotel Management
Dear Ian,Thank you for sharing your feedback with us. We are glad to hear that you found our location to be convenient and that you felt you received good value for your money during your stay. Providing our guests with a positive experience and good value is always our goal, and we are pleased that we succeeded in this regard.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back in the future.Best regards,SANA Berlin Team
by A verified traveler
Posted 15 Apr 2024
Lovely hotel, very modern and clean. Very friendly staff, nice bar area, great room and bathroom. Close to a couple of subway stops so it was very easy to get around.
Comment from Hotel Management
16 Apr 2024 by Your SANA Berlin Team, Hotel Management
Dear Kathryn,Thank you very much for your lovely feedback about our hotel. We are delighted to hear that you found our hotel modern, clean, and welcoming.We are pleased that you enjoyed the friendliness of our staff, the nice bar area, and the amenities in your room and bathroom. It's great to know that our proximity to subway stops made it convenient for you to explore the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,SANA Berlin Team
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by SANA Berlin Team, Hotel Management
Thank you very much for your review. We are very pleased to hear that you were satisfied with your stay with us. We look forward to welcoming you back to our hotel soon.
