Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2022 on Hotels
Comment from Hotel Management
5 Dec 2022 by Guest Experience Manager, Hotel Management
Thank you so much John!
by A verified traveler
Posted 29 Nov 2022
It was horrible we checked in and they gave us a handicapped room which we did not order they said it’s with a better view wand it was with 2 single beds even though we ordered a king bed so I told them to change it and they said we have to check out the next day wait until 3pm if we wanted to change the room , the did not clean good the indoor pool and the sauna were cold the room service never answered and when we asked for 3 forks they charged us for 6 euro charge
Comment from Hotel Management
5 Dec 2022 by Guest Experience Manager, Hotel Management
Thank you for your comments Ayman. We value your feedback and are sorry that you did not enjoy the upgraded room which is a suite however the bathroom is suitable for guests using a wheelchair. The room service service charge is indeed EUR 6,00 per offer as advertised however I would agree that this can be looked at. We would love to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager
by A verified traveler
Lovely place to stay
Posted 22 Nov 2022 on HotelsThe place was nice comfortable and close the major transportation. There is also a nice variety of resturants near by
Comment from Hotel Management
5 Dec 2022 by Guest Experience Manager, Hotel Management
Thank you Leor for your lovely comments. We are delighted and hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager
by A verified traveler
Posted 12 Nov 2022 on Hotels
Comment from Hotel Management
14 Nov 2022 by Guest Experience Manager, Hotel Management
Thank you so much for the amazing rating. We hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager
by A verified traveler
Posted 31 Oct 2022 on Orbitz
The hotel was beautifully appointed, the staff was knowledgeable and pleasant, and the neighborhood is second to none.
Comment from Hotel Management
1 Nov 2022 by Guest Experience Manager, Hotel Management
Dear George, thank you very much for taking your time to write about your recent stay with us. We are so happy you had a nice time and hope you will be back with us again in the future. Kind regards, Stefanie, Guest Experience Manager
by A verified traveler
Excellent stay, excellent room
Posted 31 Oct 2022 on HotelsWe booked a junior suite. Was excellent. Amazing views. Great bed. Wonderful facilities. Restaurant and room service were awesome. Great and friendly staff. Would highly recommend.
Kids loves the large aquarium.
Comment from Hotel Management
1 Nov 2022 by Guest Experience Manager, Hotel Management
Dear Brad, thank you so much for your lovely review and your feedback. We are delighted to receive your praise and so happy that you and your family had a nice stay with us. We hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager
by A verified traveler
Posted 31 Oct 2022 on Hotels
Comment from Hotel Management
31 Oct 2022 by Guest Experience Manager, Hotel Management
Thank you so much Desmond!
by A verified traveler
Posted 28 Oct 2022
The hotel on by the park and close to coty hall and several museums also done stares Souvenir stores super cheap. You can walk to see most of the museums or with scooters. The hotel marvelous.
Comment from Hotel Management
28 Oct 2022 by Guest Experience Manager, Hotel Management
Thank you so much Reza for your feedback!
by A verified traveler
Posted 8 Oct 2022 on Hotels
Comment from Hotel Management
14 Oct 2022 by Guest Experience Manager, Hotel Management
Thank you Lior for your high rating
by A verified traveler from Riverside
Posted 26 Sep 2022
Two areas of improvement:
Opening the SPA at 10am is a bit late for those who wish to go for a swim before breakfast! It is virtually impossible to have both unless you prefer to swim with a full belly.
Finally, we checked out on Sunday, 9/25, by also paying the parking ticket. Nobody at the reception asked us, where we are planning to go. This would have been an invaluable question, as the entire Berlin City was "trapped" due to the marathon and there was only ONE way out (took us 90 min. (!!!) to figure it out, no guidance whatsoever in the city). If the receptionist would have asked and provided guidance, how to get out of the maze, this would have been very considerate and helpful, instead, we just paid the ticket - no info, no question from the receptionist whatsoever. Service of "suboptimal" quality.
Comment from Hotel Management
30 Sep 2022 by Guest Experience Manager, Hotel Management
Thank you for your feedback Andreas. The Berlin marathon is a huge deal in Berlin and I agree that we should have been more pro-active in regards to informing our guests. I am sorry we missed this opportunity to delight you. Hope you made it home okay and that you will be back with us again. Kind regards, Stefanie, Guest Experience Manager
