Ratings based on 972 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The stench hit you in the face like a ton of bricks. I wish I did more research before booking this hotel. The pictures are not accurate to how the hotel actually is. The common area, elevator and rooms are old, run down, terrible odors, wall are thin, can hear everyone and everything. Couldn't get any sleep at night because random people would be yelling in the middle of night.
The only two good things are the staff, they were friendly and helpful and the transit system is right across the street.
Comment from Hotel Management
2 May 2024 by Your team of Novum Hotel Aldea Berlin, Hotel Management
Dear Serena,We strive to provide our guests with a comfortable and enjoyable stay and deeply regret that we did not meet your expectations. We will take your feedback into account to improve our services.Your team of Novum Hotel Aldea Berlin
by A verified traveler
Posted 10 Apr 2024
Great position with Metro and Bus stops in front of the Hotel, but they should buy more towels.
Comment from Hotel Management
17 Apr 2024 by Your team of Novum Hotel City B, Hotel Management
Dear Alessio,Thank you very much for your feedback. We are sorry that you were disappointed with the amount/quality of our towels. Next time just get in contact with our reception, they will provide you extra towels.Your team of Novum Hotel City B
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 7 Mar 2024
Good
by A verified traveler
Posted 29 Feb 2024
by A verified traveler
Posted 6 Feb 2024
by A verified traveler
Posted 11 Jan 2024
by A verified traveler
Posted 15 Dec 2023 on Hotels
Hotel location is the best thing.
by A verified traveler
Posted 14 Dec 2023
The hotel itself was very nice and clean. The staff were all incredibly helpful as well
by A verified traveler
Posted 5 Dec 2023 on Hotels
