Ratings based on 732 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Staff were welcoming and helpful
Breakfast was brilliant. Excellent choice and plenty of it.
Wifi in room was very poor, constantly dropping out and fairly useless
Hairdryer didn't work
Air conditioning didn't work - temp said 19.5 degrees but that was as low as you could go and the room was still really hot. Couldn't sleep with the window open as far too much street noise and sirens.
Showering flooded the bathroom floor as the shower screen had a gap of about 1" above the edge of the bath
by A verified traveler
Posted 31 Mar 2024
Good location near tube station.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
19 Apr 2024 by Front Office, Hotel Management
Dear Sarah, thank you very much for your review. We hope you will visit us again soon. Kind regards from the Mercure team
by A verified traveler from Virgina Beach
Posted 26 Jan 2024
I would stay here again
Comment from Hotel Management
2 Feb 2024 by Best wishes from the Mercure team, Hotel Management
Dear Benjamin, many thanks for taking your time to write about your stay. We are much looking forward to welcoming you back again soon.
by A verified traveler from Virgina Beach
Posted 17 Jan 2024
Simple and easy. Not a place to hangout but a good place to land, rest and come back to.
by A verified traveler
Posted 4 Dec 2023
Its served its purpose and was decent to stay at. Shower was kind of annoying as water goes on the floor, but good pressure and temperature. One front desk guy was pretty snippy at checkout. The rest of them were ok and said hi when I came and went during my stay. I liked the neighborhood and it was close to transit or easy Uber
Comment from Hotel Management
22 Dec 2023 by Best wishes from the Mercure team, Hotel Management
Thank you so much Rufus for taking your time to provide us with the feedback we urgently need to see where things to well and our guests enjoy their stay and to also see where we can work towards improving ourselves. We are very happy to read that you enjoyed your stay in general and will use your critical points to follow up internally - thank you for sharing them with us! We are much looking forward to welcoming you back again soon. We wish you merry christmas!
by A verified traveler
Posted 24 Nov 2023
Nice place
by A verified traveler
Free wifi doesn't work
Posted 14 Nov 2023 on HotelsCheck in was fine room is spacious and modern but far from the elevator. The free wifi is a joke it doesn't work and they make you pay 8 euro a day for wifi that does work. Very annoyed won't stay again due to this Malpractice
Comment from Hotel Management
29 Nov 2023 by Best wishes from the Mercure team, Hotel Management
Dear Mark, sorry, things really did not go as smoothly during your stay watersev. Thank you so much for sharing your thoughts with us and please rest assured that we will look into your raised points and see where we can make amends. We would like to welcome you back again in the future.
by A verified traveler
I would stay here again
Posted 13 Nov 2023 on HotelsGreat staff a little dated but clean and comfortable nice food.
I would stay here again
by A verified traveler
Posted 31 Oct 2023
Nice, helpful staff. Good room, bit dated in style but not in a bad way
