Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
It was great
Comment from Hotel Management
22 Apr 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Mr. Bruce, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you had a positive experience overall and awarded us with a 4 out of 5 rating. Your comments are invaluable to us as we strive to continuously improve our services. If there are any specific areas where you feel we can enhance your experience in the future, please feel free to share your thoughts with us. We look forward to the opportunity to welcome you back and provide you with an even better stay.Warm regards,
by A verified traveler
Posted 15 Apr 2024
Excellent location - couple of minutes walk from the S-Bahn and restaurants. Great rooms with very comfy bed, power shower and very quiet. Friendly and helpful staff.
Comment from Hotel Management
15 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Mrs. Louise, It sounds like you had a fantastic experience! We are gald that zou found our location perfect for zour visit, our rooms cozy and attentive staff, this makes really all the difference in a stay. It's wonderful to hear that you found everything to your liking, from the comfy bed to the power shower. It sounds like the perfect recipe for a relaxing stay.Best wishes from Berlin,
by A verified traveler
Posted 12 Apr 2024
We had a great time, the hotel was great, the staff were professional and welcoming and the location is fantastic.
Comment from Hotel Management
13 Apr 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our staff to be professional and welcoming, and that our prime location contributed positively to your stay. It's wonderful to know that the room amenities met your expectations, providing a comfortable and enjoyable room experience. We take pride in our service culture, striving to offer guests an exceptional stay at every opportunity.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team
by A verified traveler
Posted 12 Apr 2024
So well placed for many of the sights. By the river and station. Lovely walks by the river and loads of places to eat and drink nearby.
Comment from Hotel Management
13 Apr 2024 by Guest Experience Team, Hotel Management
Dear Ms. Martine,Thank you for reviewing your recent experience.We're delighted to hear that our prime location by the Spree river and close proximity to the station provided you with the convenience to explore and enjoy the vibrant surroundings. It's wonderful to know that you appreciated the variety of dining options and the lovely walks nearby. Your satisfaction with the room cleanliness and the level of service you received is a testament to our dedication to creating exceptional room experiences. We also take note of your rating on the hotel's condition and would like to assure you that we continuously strive for improvement to ensure our guests' comfort.We look forward to seeing you again on your next stay.Best wishes,Guest Experience Team
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Deirdre,Thank you soooo mucho for this amazing 5 points! It is very nice for us to have this review about your stay at Melia Berlin. We hope to have you back with us soon. Best regards,
by A verified traveler
Posted 4 Apr 2024
Excellent
Comment from Hotel Management
9 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Guest, We are pleased that you had a pleasant stay with us. Your satisfaction is our greatest reward.Best wishes,
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Charlotte, Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to our team, and it's always encouraging to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
23 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Melina, Thank you for taking the time to share your feedback with us, and for your 3 out of 5 rating. We appreciate hearing about your experience, as it helps us identify areas where we can improve and better meet our guests' expectations. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to let us know so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Ana Hernandez Guest Experience Team , Hotel Management
Dear Mr. James, Wow! A perfect score! Thank you so much for your kind words and for recognizing our efforts to provide excellent service.
