Ratings based on 488 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Michal, Thank you very much for your rating. Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. We would be happy to welcome you again soon and wish you all the best. Kind regards,
by A verified traveler
Posted 4 Nov 2023
Nuce friendly staff. Good Turkish food nearby
Comment from Hotel Management
6 Nov 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear Razwan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
by A verified traveler
Posted 27 Oct 2023
Comment from Hotel Management
17 Nov 2023 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Nigel, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Boutique Berlin City South. Best regards,
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear Danielle, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear Samir, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,
by A verified traveler from northridge
Posted 1 Oct 2023
The room was not clean. The carpet looked like it hadn’t been vacuumed in a very long time. The worst however was the bathroom, it smelled strongly of urine and the towels were stained. Also the heating system wasn’t working, it would only blow cold air. So we were cold all night. I would not stay there ever again.
Comment from Hotel Management
2 Oct 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Hello Fara, We apologize for not having met your expectations. We strive to ensure each, and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Please inform our team, if you felt disturbed unwell. It is our hope that you will give us another opportunity to serve you. Best regards,
by A verified traveler
Posted 6 Aug 2023
We stayed at the Leonardo Hotel for 21 days. The hotel was clean and the staff accommodating. The hotel very convent for our needs, since our daughter lives one mile away. There is a very good Italian Restaurant right next door that is moderately priced. The room was cleaned adequately every day. We did not take advantage of the breakfast during our stay. Right next door there is a Neto store that has groceries and pastries. The staff is very helpful and easy to work with. Benjamin was very friendly and helped us a great deal. When we come back to Berlin next week, we will be staying 14 more days. It has met our need quite well since we have a car to get around Berlin, thought the bus system stops right across the street.
Comment from Hotel Management
9 Aug 2023 by Landgraf, Hotel Management
Dear Sheldon,thank you for your great review. We are happy that you enjoyed your stay and come back next time aswell in our hotel. we are happily looking forward to meet you again.best regardsYour Leonardo Team
by A verified traveler
Posted 1 Jul 2023 on Hotels
Všechno excelentní(recepce,pohodlí na pokoji,čistota)
Comment from Hotel Management
2 Jul 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear zdenek, Many thanks for great recommendation. Leonardo Boutique Berlin City South-Team is looking forward to hosting you again. Best regards,
by A verified traveler
Posted 13 Jun 2023 on Hotels
Bohužel inzerovaný pokoj (třílůžkový) byl pouze dvoulůžkový a poměrně malý.Byly jsme sice dva,ale špatně se pohybujeme proto jsme si přáli větší pokoj.Jinak vše bylo výborné a čisté.Až na tu velikost pokoje maximální spokojenost.
Comment from Hotel Management
14 Jun 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear zdenek, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback concerning room size. See you soon again, best regards,
by A verified traveler
Posted 27 May 2023
Our room facing the road was compact but absolutely spotless. There was lots of road noise and the room got quite hot, but it had air conditioning if needed ( we didn’t use it). There is also a very useful fridge in the room. Not much choice in the bar, no brandy or Weinbrand, but there are lots of restaurants nearby. Location is great, bus from the airport stops outside and it’s easy to get anywhere on public transport. Not the cheapest hotel but I certainly would stay here again.
Comment from Hotel Management
31 May 2023 by Katrin Kraske, Guest Relations Manager, Hotel Management
Dear Irene, Thank you for your review. I hope we could host you again at Leonardo Boutique Berlin City Center. Best regards,
