Ratings based on 988 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Ihr Team vom City Hotel Berlin East, Hotel Management
Dear Sasha,Thank you for taking the time to share your comments.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,Ihr Team vom City Hotel Berlin East
by A verified traveler
nice hotel
Posted 19 Jan 2024 on Hotelsnice clean room with regular housekeeping
i didn’t like the pillows personally but other than that solid room
Comment from Hotel Management
21 Jan 2024 by Your team from City Hotel Berlin East, Hotel Management
Dear Guest, Thanks very much for your review.We're delighted to hear that you appreciated the cleanliness of our rooms and the regularity of our housekeeping services. We're sorry to hear that the pillows did not meet your personal preference. We strive to provide comfort for all our guests and take note of such feedback for future improvements.We would love to have you return for another pleasant stay.Best regards,Your team from City Hotel Berlin East
by A verified traveler from Stittsville
Posted 6 Jan 2024
City Hotel Berlin East was conveniently located for our purposes. It was close to train stops making it easy to travel throughout Berlin. The staff were friendly and helpful. Would definitely stay at this hotel if I return to Berlin.
Comment from Hotel Management
12 Jan 2024 by Your team from City Hotel Berlin East, Hotel Management
Dear Guest,Thank you for your review.We're delighted to hear that our convenient location and proximity to train stops enhanced your travels around Berlin. It's also heartening to know that our staff's friendliness and helpfulness contributed positively to your stay. We take pride in being situated in a vibrant area that allows our guests to feel the city's pulse, just as you did. Our commitment to service is a cornerstone of our ethos, and your acknowledgment of this is greatly appreciated.We look forward to welcoming you back again in the future. Best wishes,Your team from City Hotel Berlin East
by A verified traveler
Posted 16 Oct 2023
Excellent area and public transportation
Comment from Hotel Management
18 Oct 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Azam,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Your team from City Hotel Berlin East
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
6 Nov 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to welcome you back for a return visit.Best regards,Your team from City Hotel Berlin East
by A verified traveler
Posted 13 Oct 2023
Personnel was very unfriendly and not at all helpful with any question I had. Really terrible experience.
Comment from Hotel Management
16 Oct 2023 by Your team from the City Hotel Berlin East, Hotel Management
Dear Tamara,Thank you for taking the time to share your feedback.We are very sorry that you felt our service fell short of the standards you expected. We would appreciate knowing more about your experience so that we may learn from it.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Your team from the City Hotel Berlin East
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
9 Oct 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Margaret,Thank you for taking the time to share your feedback.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.It would be a pleasure to welcome you again. Best regards,Your team from City Hotel Berlin East
by A verified traveler
Posted 22 Sep 2023
Comment from Hotel Management
13 Oct 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Angela Cecilia,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Your team from City Hotel Berlin East
by A verified traveler
Posted 16 Sep 2023 on Hotels
Staff pleasant always tried to help.
On the 3rd and 4th day of our stay the airconditioning in the room stopped working. The front desk was supposed to send us a table fan. When we reminded them they said no fan was available. So we were in the heat for 48 hours. The hotel compensated by refunding what we paid for our breakfast.
On the bright side, the hotel is close to the tram stop and shops. The restaurant in the hotel was nice. We had breakfast and dinner there.
Comment from Hotel Management
18 Sep 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Nestor, Thank you for taking the time to share your review.We are glad to hear that you found our staff pleasant and helpful. It's also great to know that you enjoyed our convenient location near the tram stop, shops, and our on-site restaurant for breakfast and dinner.We apologize for the inconvenience you faced with the air conditioning during your stay. We understand how uncomfortable it can be, especially during hot days. We will look into this issue and ensure that it is resolved for future guests. We appreciate your understanding and are glad that we could compensate you by refunding your breakfast charges.We hope to have the opportunity to welcome you again.Best wishes,Your team from City Hotel Berlin East
by A verified traveler from ANKARA
Posted 27 Aug 2023
This was our second staying
Comment from Hotel Management
28 Aug 2023 by Your team from City Hotel Berlin East, Hotel Management
Dear Guest,Thank you for this positive review.We are pleased that we were able to meet your expectations.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Your team from City Hotel Berlin East
