Ratings based on 1,324 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
I like the way this hotel creates space, by having for example a bed which folds into the wall. Having a kitchen is wonderful for longer stays.
Comment from Hotel Management
4 Jun 2024 by Robert Reuter, General Manager, Hotel Management
Dear Kyle,Thank you for leaving such a positive review of your stay.We are thrilled to learn that the unique design of our apartments, including the space-saving fold-into-the-wall bed, contributed positively to your experience. It's wonderful to hear that having a kitchen in the apartment met your needs during your extended stay.Your compliments on our amenities, the cleanliness of our facilities and the overall condition of our establishment are greatly valued.We look forward to welcoming you back. Take care,Robert Reuter, General Manager
by A verified traveler from New Hope
Posted 5 May 2024
Pleasant hotel with friendly staff. Quiet large room with a kitchen. Overall a great value.
Comment from Hotel Management
6 May 2024 by Robert Reuter, General Manager, Hotel Management
Dear Klaus,We are grateful for this kind review about your recent stay.It is gratifying to know that you found our staff to be friendly and our rooms quiet and well-appointed with convenient kitchen facilities. We note your scores reflecting some room for improvement in our hotel's condition and room amenities. While our establishment is routinely maintained to ensure guest satisfaction, we regret any aspect that did not meet your expectations. Our team is dedicated to providing a high standard of service and facilities, and we appreciate your feedback as it helps us to enhance our guest experience. Recognizing the value we offer is immensely rewarding for us, and we are thrilled that you found your stay to be a great value. Our commitment to cleanliness is unwavering, and a score of 100% for room cleanliness is a testament to our team's dedication. We take immense pride in maintaining a pristine environment for our guests.It would be a pleasure to welcome you again.Best regards,Robert Reuter, General Manager
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Manager, Hotel Management
Dear Darren,We appreciate that you took the time to share your feedback.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards.The entire team look forward to welcoming you back on a future trip.Kind regards,
by A verified traveler
Posted 25 Feb 2024
Well equipped property, great area although a little far aware from the main museum district / Reichstag etc. Room was in need of a good paint and minor cleanliness issue. Good facilities at property such as table tennis, football table and gym.
Comment from Hotel Management
27 Feb 2024 by Robert Reuter, General Manager, Hotel Management
Dear Andrew,Thank you for taking the time to share your review.We're delighted to hear that you found our property well-equipped and appreciated the amenities, such as the gym and table tennis facilities. It's wonderful to know that our location provided a great base for your stay, despite being a little distance from the museum district. We're sorry to hear that there were aspects of the room presentation that did not meet your expectations. Please be assured that we take pride in our high-quality bed furnishings and weekly cleaning service, and we regret that we missed the mark during your visit. Rest assured, we are committed to providing comfortable and clean accommodations for all our guests.We do hope to welcome you back again in the future. Kindest regards,Robert Reuter, General Manager
by A verified traveler
Great for families.
Posted 24 Feb 2024 on HotelsGreat Aparthotel with really attentive staff, fantastic communal spaces and a very comfortable room.
Some of the decor could do with a lick a paint but, overall, it’s a great place to stay at a great price. The range of local shops and eateries make this a brilliant location from which to explore beautiful Berlin.
Comment from Hotel Management
26 Feb 2024 by Robert Reuter, General Manager, Hotel Management
Dear Philip,Thank you for your review.We're thrilled to hear that you found our Aparthotel suitable for families and appreciated the comfort of our rooms as well as the attentiveness of our team. It's also great to know that our central location added value to your Berlin adventure. Regarding the decor, we are continually striving to improve our facilities and appreciate your input. Rest assured that our commitment to providing a welcoming and pleasant environment remains unwavering.We look forward to welcoming you back in the future.Best wishes,Robert Reuter, General Manager
by A verified traveler
Posted 6 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Manager, Hotel Management
Sehr geehrte Maria,vielen Dank für Ihre Bewertung.Mit großem Bedauern haben wir gelesen, dass wir Sie bei Ihrem Aufenthalt nicht vollständig überzeugen konnten.Es wäre schön, Sie dennoch eines Tages wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen
by A verified traveler
Posted 20 Jan 2024
The reception staff were exceedingly helpful and kind, went above and beyond to help with our needs!
Comment from Hotel Management
21 Jan 2024 by Robert Reuter, General Manager, Hotel Management
Dear Rata,We are grateful for this kind review about your recent stay.We're thrilled to hear that our reception staff provided excellent service and were able to assist with all your needs. We pride ourselves on maintaining a high standard of cleanliness and are glad you took notice. Furthermore, it's wonderful to know that the amenities in your apartment contributed positively to your stay.We look forward to welcoming you back. Best regards,Robert Reuter, General Manager
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Manager, Hotel Management
Dear Gary,We appreciate that you took the time to share your feedback.We are thrilled to hear that we met your expectations during your stay, and thank you for your positive rating regarding our rooms; it is always rewarding to get such feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Manager, Hotel Management
Dear Abdul,We are grateful for this kind rating about your recent stay.We are pleased that you had a pleasant experience overall and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by Manager, Hotel Management
Dear Kenneth,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes for the holiday season!
