Ratings based on 115 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The staff was extremely helpful in a stressful situation after our previous booking fell through.
The rooms were very spacious, clean and comfortable and the breakfast was the best we had in 4 cities on our trip. The bar staff was also very friendly and accommodating as well. Based on that (unplanned) stay we'll be booking other locations in the future.
by A verified traveler
Posted 12 Jun 2024
We had a beautiful room with balcony, breakfast was wonderful, 10 min walk from train station, 10 min walk from main attractions
Will definitely comeback
by A verified traveler
Posted 12 Jun 2024
My room door doesn’t shut. I went back to the room and found my door was open.
Comment from Hotel Management
13 Jun 2024 by Andreas Wesch, Cluster Deputy Hotel Director, Hotel Management
Dear LiThank you very much for your feedback. We are very sorry to here that there was an issue with your room door and of course our maintenance will check the door lock.Please accept our honest apology for this inconvenience but we hope you had a pleasant stay.It would be a pleasure to welcome you again.Best regards
by A verified traveler
Posted 11 Jun 2024
Great hotel, overall great buck for your money. beautiful facilities, great service. Only detail: i thought it was going to be a little bit more central, more or less a 15 minute walk to major areas.
Comment from Hotel Management
13 Jun 2024 by Andreas Wesch, Cluster Deputy Hotel Director, Hotel Management
Dear Jaime AndresThank you very much for this nice feedback and for your recent stay in our NH Collection Heidelberg.Great to see that you had a wonderful time here with us and we hope to welcome you again.Best regards
by A verified traveler
Posted 27 May 2024
thank you the place was beautiful. Had a great time. The people were really nice.
Comment from Hotel Management
28 May 2024 by Cornelia Hesse-Kuhn, Guest Relations Manager, Hotel Management
Dear Jose,Thank you for your feedback. We are pleased to read that you had a wonderful time and we hope to see you again soon.Best wishes, Cornelia Hesse-Kuhn, Guest Relations Manager
by A verified traveler
Posted 22 May 2024
Lovely hotel and very convenient to what we wanted. Walking distance to the town.
Comment from Hotel Management
24 May 2024 by Cornelia Hesse-Kuhn, Guest Relations Manager, Hotel Management
Dear Lyubov, Thank you very much for your feedback. We are pleased that you enjoyed your stay with us and that everything met your expectations. We are looking forward to your next stay with us and we send our best wishes. Kind regards, Cornelia Hesse-Kuhn, Guest Relations Manager
by A verified traveler
Posted 16 May 2024
Beautiful hotel in historic building with a very quiet neighborhood all very close to everything in the city. Parking is very easy and if full they allow you park in the staff area. Breakfast was the best we’ve had in our travels.A/C works great and the bed was very comfortable. Pet friendly. We will be back.
Comment from Hotel Management
16 May 2024 by Cornelia Hesse-Kuhn, Guest Relations Manager, Hotel Management
Dear Chad,It is wonderful to read that you had a pleasant stay and that everything was just perfect. Thank you for your compliment about our breakfast. I will forward it to the team and they will be pleased to hear this. We are looking forward to your next stay with us and send our best wishes. Kind regards, Cornelia Hesse-Kuhn, Guest Relations Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
22 May 2024 by Andreas Wesch, Cluster Deputy Hotel Director, Hotel Management
Dear ElaineThank you very much for your recent stay in our hotel.We appreciate your nice rating and we would be glad to see you soon again.With best regards
by A verified traveler from Maracas St Joseph
Posted 8 May 2024
The early morning noise from the construction next was very annoying for someone on vacation
Comment from Hotel Management
10 May 2024 by Cornelia Hesse-Kuhn, Guest Relations Manager, Hotel Management
Dear Terrence,Thank you very much for your feedback. I am really sorry that you were disturbed by some noise from a nearby construction site. But I hope everything else met your expectations. We hope to see you again soon and send our bets wishes.Kind regards, Cornelia Hesse-Kuhn, Guest Relations Manager
by A verified traveler
Posted 6 May 2024
The hotel was lovely and it had a very complete and delicious breakfast. We had drinks in the bar and the staff was wonderful and the atmosphere was very pleasant.
Comment from Hotel Management
10 May 2024 by Cornelia Hesse-Kuhn, Guest Relations Manager, Hotel Management
Dear Craig, Thank you very much for your feedback. We are happy to read that you fully enjoyed your stay and we are looking forward to your next visit. We wish you all the best until then!Kind regards, Cornelia Hesse-Kuhn, Guest Relations Manager
