Ratings based on 863 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Parking was a little high garage not many cars should have been 15
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Thank you very much for your nice review.We are happy that you had such a great time with us.
by A verified traveler
Posted 18 Jun 2024
We stayed 4 nights
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Thank you so much for your nice review.
by A verified traveler
Posted 18 Jun 2024
Had beautiful water view keep adding nights stayef4
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina Winkler
by A verified traveler
Posted 18 Jun 2024
Fantastic
Comment from Hotel Management
19 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 17 Jun 2024
Roman working in the pub was amazing
Comment from Hotel Management
17 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler from Jupiter
Posted 16 Jun 2024
We loved everything about this property. The staff were all so kind every time we approached them. They never seemed bothered & always seemed sincerely interested in helping you. It’s also very helpful that they spoke English. The property is a bit of a walk, but definitely walkable to old town & the zoo if you have kids. If you prefer not to walk there is always a taxi or Uber sitting in front of the hotel waiting to go. The ride is very short & cheap to old town. You can also find Uber lime scooters out front to rent, too. The resturant inside is great! We had all 3 meals there & food was great for all. Servers were all fantastic, as well. Bottled Water needed in your room…no problem, they will bring it up to you. Need a charger or adapter…no problem, you can get one there, too. ATM in hotel is very convenient. They have everything you need. It’s very safe. You must have a keycard to get in the elevator to any floor beyond the lobby. Parking is available on site for a fee. The pool was great, although not heated, but it is indoors. The room was beautiful. Has alot of charm to it. Some would say it could use some updating, but if you like charm you will love it. We would definitely recommend staying here & will return.
Comment from Hotel Management
16 Jun 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Heidelberg Marriott Hotel, Hotel Management
Sehr geehrter Gast,zunächst möchte ich die Gelegenheit nutzen und mich für das Feedback zu Ihrem Aufenthalt im Heidelberg Marriott Hotel bedanken.Da es unser größtes Anliegen ist, Ihnen erstklassigen Gästeservice zu bieten, sind wir sehr stolz Ihre Bedürfnisse zu erfüllen und sind mehr als erfreut zu hören, dass wir Ihre Erwartungen erfüllt haben.Ihr Feedback wird mit dem gesamten Team geteilt, um unsere Mitarbeiter weiterhin zu motivieren und für außergewöhnlichen Gästeservice zu begeistern.Wir hoffen, Sie bei Ihrem nächsten Aufenthalt, wieder bei uns begrüßen zu dürfen.Herzliche Grüße,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 13 Apr 2024
Staff was outstanding
Comment from Hotel Management
15 Apr 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 12 Apr 2024
Good location by the beautiful river bank
Comment from Hotel Management
15 Apr 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 19 Mar 2024 on Hotels
There was a musty smell in the room that resulted in only a 3 star rating for condition and comfort. But otherwise the hotel was fine.
Comment from Hotel Management
21 Mar 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with the Heidelberg Marriott Hotel. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.We would like to regain your trust and hope to serve you again in the future. All the best,Manjol SollovaManger on Duty
